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For Companies At a Glance
- Tasks: Deliver vehicles to customers and ensure a smooth car-buying experience.
- Company: Join Carvana, the fastest-growing used automotive retailer in U.S. history!
- Benefits: Enjoy competitive pay, 100% healthcare coverage, and generous paid time off.
- Why this job: Be part of a fun team that values your growth and happiness.
- Qualifications: Must have 2 years of customer-facing experience and be physically active.
- Other info: Flexible shifts available; must be able to work weekends.
Job Description
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana – the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement: The hours for this position are from 7am – 5pm, 9am – 7pm or 11am – 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Pay Range: $22-$24 hourly
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
- Starting Pay Range: $22/hr
- At 3 Months: $22.50/hr
- At 6 Months: $23/hr
In your first year, you can progress from $22/hr to $24/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you:
- Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
- Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
- Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
- Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
- Education Support: We support you depending on where you are at in your education journey – if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
- Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
- Professional Development: Extensive internal growth and professional development opportunities
- And more!
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
- Deliver vehicles straight to customers' doors with our custom car haulers (don't worry – a commercial license is not required to drive the hauler and you will receive ample training)
- Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
- Complete customer paperwork and include thorough notes in our customer tracking system
- Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
*California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
- Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
- Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
- Must be able to read, write, speak and understand English
- Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
- Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
- Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
Customer Service Delivery Advocate (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Delivery Advocate (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Carvana's mission and values. Understanding their commitment to customer happiness and community involvement will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your customer-facing experience in conversations. Be ready to share specific examples of how you've successfully handled customer interactions, resolved issues, or contributed to a positive customer experience in previous roles.
✨Tip Number 3
Prepare for questions about physical demands of the job. Since the role involves loading and unloading vehicles, be ready to discuss your ability to perform physically demanding tasks and any relevant experiences that demonstrate your capability.
✨Tip Number 4
Research the local notary requirements if you're applying in a state that requires it. Being knowledgeable about this process shows initiative and readiness to meet the job's requirements, which can set you apart from other candidates.
We think you need these skills to ace Customer Service Delivery Advocate (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-facing experience, especially the two years required for this role. Use specific examples that demonstrate your ability to deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with Carvana's mission of reintroducing happiness into the car-buying process.
Highlight Relevant Skills: In your application, emphasise any physical tasks you've performed in previous roles, as this job requires loading/unloading vehicles. Mention your ability to work in various weather conditions and your commitment to safety.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Rac
✨Show Your Customer Service Skills
Since the role requires at least 2 years of customer-facing experience, be ready to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and create positive experiences.
✨Demonstrate Enthusiasm for the Role
Carvana is looking for energetic and self-motivated team players. Make sure to express your excitement about the opportunity and how you align with their mission of reintroducing happiness into the car-buying process.
✨Prepare for Physical Demands
The job involves physically demanding tasks like loading and unloading vehicles. Be prepared to discuss your physical capabilities and any relevant experiences that demonstrate your ability to handle such tasks.
✨Understand the Company Culture
Familiarise yourself with Carvana's values and culture. Mention how you can contribute to their community involvement and commitment to employee growth, as this shows you're not just interested in the job but also in being part of their team.
