Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to renew their RAC Breakdown policies and provide exceptional service.
- Company: Join RAC, a leading provider of driving services dedicated to customer satisfaction.
- Benefits: Enjoy flexible shifts, a bonus scheme, and comprehensive training for career growth.
- Why this job: Be part of a vibrant team in a fast-paced environment, making a real impact on customer experience.
- Qualifications: Looking for enthusiastic individuals with strong communication skills and a passion for customer service.
- Other info: Full-time role based in Bristol with opportunities for progression and a supportive culture.
The predicted salary is between 26736 - 34000 ÂŁ per year.
About the Role
Do you know what great customer experience looks like? Join our inbound Renewals & Retention team and help our members stay protected on the road. Whether you\’ve worked in sales, customer service or a contact centre, this is your opportunity to make a real impact.
You’ll be part of a high-performing team in our Bristol office, where energy, enthusiasm and resilience are key. Every day brings new challenges and opportunities to connect with our members and deliver outstanding service.
đź“Ť Location: Bristol (Bradley Stoke)
đź’Ľ Contract: Full-time, permanent
🕒 Flexible hours: Mon–Fri 08:00–19:00, Sat 09:00–17:00 — no Sundays!
đź’° Salary: Competitive base of ÂŁ26,736.53 with the potential to boost your earnings up to ÂŁ34,000
🎓 Training: 3 weeks full-time (Mon–Fri)
What you’ll be doing
- Taking inbound calls from RAC members looking to renew or discuss their breakdown cover
- Delivering tailored solutions that meet customer needs and retain their membership
- Promoting the benefits of RAC breakdown Cover and highlighting our value versus competitors
- Meeting and exceeding performance targets in a fast‑paced, supportive environment
- Keeping accurate records and ensuring every interaction is customer‑focused
We’re on the lookout for confident communicators who know how to connect with people. If you’re someone who brings energy, empathy and enthusiasm to every conversation, thrives in a fast‑paced, target‑driven environment and is passionate about delivering great outcomes for customers, we want to hear from you!
Why you’ll love working for us
- Bonus scheme – Boost your earnings by up to 30% monthly
- Retainer bonus – Receive £250 after successfully passing probation
- Share in our success – All our employees are awarded shares, at no cost, so their share is in the success of growing our business
- Free RAC Ultimate breakdown cover – From your very first day
- Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax
- Generous holidays – 23 days plus bank holidays (rising to 25 with service)
- Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
- Wellbeing support – 24/7 confidential support helpline for you and your family
- Exclusive discounts – Save on tools, tech, holidays and more through our Orange Savings portal
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5‑star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.
We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.
#J-18808-Ljbffr
Customer Renewals Advisor employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Renewals Advisor
✨Tip Number 1
Familiarise yourself with RAC's services and benefits. Understanding the ins and outs of their Breakdown Cover will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills. Since this role involves engaging with customers, being able to articulate your thoughts clearly and empathetically is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common challenges faced in sales environments. Being prepared to discuss how you would handle difficult situations or objections from customers can set you apart from other candidates.
✨Tip Number 4
Showcase your resilience and motivation. Think of examples from your past experiences where you've overcome challenges or exceeded targets, as these stories will highlight your suitability for a fast-paced sales role.
We think you need these skills to ace Customer Renewals Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you demonstrated resilience, tenacity, and the ability to meet targets, as these are key traits for the Customer Renewals Advisor position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered exceptional customer experiences in the past, and how you can contribute to the RAC's mission of retaining members.
Showcase Your Communication Skills: Since the role requires strong communication skills, consider including a brief section in your application that highlights your ability to build rapport with customers. Use clear and engaging language to demonstrate your personality and approachability.
Highlight Relevant Achievements: If you have quantifiable achievements from previous roles, such as exceeding sales targets or receiving customer commendations, be sure to include these in your application. This will help illustrate your capability to excel in a fast-paced sales environment.
How to prepare for a job interview at Rac
✨Know Your Product
Familiarise yourself with the features and benefits of RAC Breakdown Cover. Being able to discuss these confidently will show your commitment to providing exceptional service.
✨Demonstrate Empathy
Prepare examples of how you've built rapport with customers in the past. Highlighting your ability to understand and address their needs will be crucial in this role.
✨Showcase Resilience
Be ready to discuss how you handle pressure and meet targets. Share specific instances where you've overcome challenges in a fast-paced environment.
✨Engage with Enthusiasm
Your energy and passion for customer service should shine through. Practice conveying your enthusiasm for helping customers and achieving results during the interview.
