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For Companies At a Glance
- Tasks: Help members renew their breakdown cover and deliver outstanding customer service.
- Company: Join RAC, a trusted name in road safety for over 128 years.
- Benefits: Competitive salary, bonus scheme, generous holidays, and wellbeing support.
- Why this job: Make a real impact while connecting with people and enhancing their experience.
- Qualifications: Confident communicators with a passion for customer service.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 26736 - 34000 £ per year.
About The Role
Do you know what great customer experience looks like? Join our inbound Renewals & Retention team and help our members stay protected on the road. Whether you\\\’ve worked in sales, customer service or a contact centre, this is your opportunity to make a real impact.
You\’ll be part of a high-performing team in our Bristol office, where energy, enthusiasm and resilience are key. Every day brings new challenges and opportunities to connect with our members and deliver outstanding service.
Location: Bristol (Bradley Stoke)
Contract: Full-time, permanent
Flexible hours: Mon–Fri 08:00–19:00, Sat 09:00–17:00 — no Sundays!
Salary: Competitive base of £26,736.53 with the potential to boost your earnings up to £34,000
Training: 3 weeks full-time (Mon–Fri)
What you\\\’ll be doing
- Taking inbound calls from RAC members looking to renew or discuss their breakdown cover
- Delivering tailored solutions that meet customer needs and retain their membership
- Promoting the benefits of RAC breakdown Cover and highlighting our value versus competitors
- Meeting and exceeding performance targets in a fast-paced, supportive environment
- Keeping accurate records and ensuring every interaction is customer-focused
We\\\’re on the lookout for confident communicators who know how to connect with people. If you\\\’re someone who brings energy, empathy and enthusiasm to every conversation, thrives in a fast paced, target-driven environment and is passionate about delivering great outcomes for customers we want to hear from you!
Why you\\\’ll love working for us
- Bonus scheme – Boost your earnings by up to 30% monthly
- Retainer bonus – Receive £250 after successfully passing probation
- Share in our success – All our employees are awarded shares, at no cost, so their share is in the success of growing our business
- Free RAC Ultimate breakdown cover – From your very first day
- Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax
- Generous holidays – 23 days plus bank holidays (rising to 25 with service)
- Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
- Wellbeing support – 24/7 confidential support helpline for you and your family
- Exclusive discounts – Save on tools, tech, holidays and more through our Orange Savings portal
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.
We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.
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Customer Renewals Advisor employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Renewals Advisor
✨Tip Number 1
Get to know the company inside out! Research RAC's values, mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their work.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing with a friend or family member. It’ll help you feel more confident and ready to tackle those inbound calls.
✨Tip Number 3
Be prepared to share your success stories! Think of examples from your past experiences where you’ve delivered great customer service or met targets. This will help you stand out as someone who can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Renewals Advisor
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create great experiences for customers, just like we do at RAC.
Be Enthusiastic!: Let your passion shine through in your application. We love candidates who bring energy and enthusiasm to their work, so don’t hold back! Share examples of how you’ve tackled challenges with a positive attitude.
Tailor Your Application: Make sure to tailor your application to the role of Customer Renewals Advisor. Use keywords from the job description and show us how your skills align with what we're looking for. This helps us see that you’re a perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rac
✨Know Your Customer Experience
Before the interview, brush up on what great customer experience means to you. Think about examples from your past roles in sales or customer service where you made a positive impact. This will help you articulate your understanding of customer needs and how you can meet them.
✨Show Your Enthusiasm
Energy and enthusiasm are key for this role, so make sure to convey your passion during the interview. Share stories that highlight your excitement for helping customers and how you thrive in fast-paced environments. A positive attitude can set you apart!
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview. Practice responding to common customer queries or objections related to renewals. This will demonstrate your ability to think on your feet and provide tailored solutions, which is crucial for the Customer Renewals Advisor position.
✨Research RAC and Its Competitors
Familiarise yourself with RAC's services and how they compare to competitors. Be ready to discuss why you believe RAC stands out in the market. This shows that you’re not just interested in the job, but also invested in the company’s success and values.