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For Companies At a Glance
- Tasks: Engage with customers, resolve issues, and manage inquiries via phone and email.
- Company: Join a dynamic team that values growth and collaboration.
- Benefits: Enjoy major medical, dental, vision, 401k, and flexible work options.
- Why this job: Perfect for those who love helping others and thrive in a fast-paced environment.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Outlook and CRM systems required.
- Other info: Immediate start available; great opportunity for personal and professional development.
The predicted salary is between 21600 - 36000 £ per year.
Job Description
For immediate consideration, please contact Theresa Delgado, AppleOne Ventura office.
Must haves for the position:
• Excellent work ethic, dependable, attendance.
• Excellent communication skills, including active listening, phone and email etiquette, and excellent grammar in written and verbal skills.
• Open to feedback and able to adjust based on feedback.
• Ability to prioritize and multi-task while working under the pressure of deadlines.
• Able to quickly retain information or effectively reference notes.
• Possess a strong desire to learn and succeed.
• Very proficient with Outlook, able to manage an inbox and set reminders.
• Familiarity with CRM systems and practices.
Essential Duties and Responsibilities:
Included the following, but not limited to:
• Work with potential and current customers by providing product and service questions, suggesting additional information that would benefit them.
• Assists in maintaining updated and accurate account/customer contact information.
• Handle large quantities of incoming calls/emails from prospective customers in a friendly and professional manner.
• Resolves product or service complaints/issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Initiate required action for response to customer service requests for order changes including the maintenance of order/customer information and communicate changes to the appropriate personnel/department.
• Manage a designated territory and work to build customer relationships.
• Assist the sales team as needed by quoting projects and potential orders, including freight quotes.
• Be able to problem solve and make effective decisions and solutions.
• Respond to customers in a timely manner as set by company standards.
• Develop strong company knowledge of product and processes.
• Work as a team by accomplishing related results as needed.
• High emphasis on attention to detail and strong organizational skills.
• Take the extra mile to engage customers.
• Perform any/all other tasks and responsibilities as assigned by Management
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1111
Company Description
Company Description
Customer Experience Representative (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Representative (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the company's products and services. This will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially active listening and phone etiquette. You can do this by engaging in mock calls with friends or family to build confidence and refine your approach.
✨Tip Number 3
Showcase your ability to handle pressure by preparing examples of how you've successfully managed multiple tasks or resolved conflicts in previous roles. This will highlight your problem-solving skills.
✨Tip Number 4
Be ready to discuss your experience with CRM systems. If you have used any specific software, be prepared to explain how you utilised it to enhance customer relationships and streamline processes.
We think you need these skills to ace Customer Experience Representative (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills, work ethic, and ability to multitask. Use specific examples from previous roles that demonstrate your experience in customer service and handling complaints.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with CRM systems and your proficiency with Outlook, as these are key requirements for the position.
Showcase Your Soft Skills: Emphasise your active listening skills and adaptability in your application. Provide examples of how you've successfully handled feedback and resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for grammar and clarity. This is crucial for demonstrating your attention to detail and strong written communication skills.
How to prepare for a job interview at Rac
✨Showcase Your Communication Skills
As a Customer Experience Representative, excellent communication is key. During the interview, demonstrate your active listening skills and articulate your thoughts clearly. Practise common interview questions to ensure you convey your ideas effectively.
✨Emphasise Your Work Ethic
Highlight your dependability and strong work ethic. Share examples from previous roles where you maintained excellent attendance and met deadlines, showcasing your commitment to your responsibilities.
✨Prepare for Feedback
Be ready to discuss how you handle feedback. Companies value candidates who are open to constructive criticism and can adapt accordingly. Think of instances where you successfully implemented feedback to improve your performance.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific situations where you resolved customer complaints or issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to think critically and make effective decisions.
