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For Companies At a Glance
- Tasks: Engage with customers, gather feedback, and support sales through follow-ups and communication.
- Company: Join Basements Plus, a purpose-driven company focused on creating better homes and remarkable experiences.
- Benefits: Enjoy opportunities for advancement, ongoing training, and a positive team-based environment.
- Why this job: Be part of a collaborative culture that values integrity, growth, and celebrating team successes.
- Qualifications: 1+ year in an office setting with strong communication skills; CRM experience preferred.
- Other info: This role offers hybrid work options and is perfect for goal-driven individuals.
Job Description
Location: Commerce Township, Michigan
Position: Customer Experience Advocate
Compensation: $18.00 – $20.00 per hour
Benefits:
- Opportunities for advancement
- Team-based environment
- Ongoing training and professional development
- Purpose-driven culture
- Positive, people-first leadership
Position Summary:
Basements Plus is seeking a Customer Experience Advocate to support our sales success and ensure every homeowner has a remarkable experience. In this hybrid customer support and inside sales role, you will follow up with homeowners after sales appointments to confirm satisfaction, encourage movement on unsold proposals, and strengthen communication between customers and our specialists.
Your outreach will help guide homeowners through their decision-making process while helping us meet sales goals and improve performance.
Key Responsibilities
- Customer Experience Surveys: Call customers to gather feedback about their experience.
- Follow-Up on Quotes: Reach out to homeowners to discuss open proposals and help move them forward.
- Appointment Scheduling: Set and confirm additional meetings with sales representatives when needed.
- Client-Specialist Communication: Ensure homeowners and sales reps stay aligned by facilitating clear communication.
- Sales Team Collaboration: Share feedback and insights with the Sales Manager to support sales strategies.
- Appointment Center Support: Cross-train to assist with general scheduling and appointment setting.
- Team Development: Attend sales meetings, training sessions, and ride-alongs to build product and process knowledge.
- Marketing Alignment: Stay current on promotions and messaging to better assist customer needs.
Position Requirements:
- 1+ year of experience in an office setting handling outbound phone calls and emails
- Strong verbal and written communication skills
- Experience with scheduling and CRM systems (preferred)
- Detail-oriented with excellent data entry skills
- Quick to adapt and thrive in a fast-paced environment
- Positive attitude and confident in customer interaction
- Goal-driven with a team-first mentality
- Ability to work independently, prioritize, and meet deadlines
Company Culture:
At Basements Plus, we live our purpose of creating better homes and providing remarkable customer experiences. We value integrity, growth, and team celebration—especially when goals are met. You’ll be part of a collaborative team that believes in lifting one another up while delivering quality to every homeowner.
Alternate Titles
- Customer Success Representative
- Inside Sales Support Representative
- Client Experience Coordinator
- Outbound Customer Care Agent
- Sales Follow-Up Coordinator
Keywords:
Customer Experience, Inside Sales, Customer Support Jobs, CRM, Appointment Scheduling, Outbound Calls, Commerce Township Jobs, Michigan Sales Jobs, Home Services, Construction Industry Support, Customer Service, Data Entry, Call Center, Home Improvement Sales
Additional Information:
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may also be requested to perform additional duties and work outside normal hours as needed. Regular and reliable attendance is an essential job function.This job description is subject to change at any time without notice
We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Experience Advocate (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advocate (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the company culture at Basements Plus. They value integrity, growth, and teamwork, so during your interactions, highlight experiences where you've demonstrated these qualities.
✨Tip Number 2
Prepare to discuss your experience with customer feedback and follow-up processes. Since the role involves gathering customer insights, showcasing your ability to handle feedback effectively will set you apart.
✨Tip Number 3
Brush up on your communication skills, especially over the phone. As a Customer Experience Advocate, you'll be making outbound calls, so practice clear and confident speaking to ensure you make a great impression.
✨Tip Number 4
Demonstrate your adaptability by sharing examples of how you've thrived in fast-paced environments. This will show that you're ready to take on the dynamic nature of the role and contribute positively to the team.
We think you need these skills to ace Customer Experience Advocate (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and sales. Use keywords from the job description, such as 'customer experience', 'communication skills', and 'CRM systems' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a team-based environment. Mention specific examples of how you've successfully handled customer interactions or sales follow-ups in the past.
Showcase Your Skills: In your application, emphasise your strong verbal and written communication skills. Provide examples of how you've used these skills in previous roles, particularly in handling outbound calls and emails.
Highlight Adaptability: Demonstrate your ability to adapt in fast-paced environments. Share experiences where you successfully managed multiple tasks or priorities, which is crucial for the Customer Experience Advocate role.
How to prepare for a job interview at Rac
✨Know the Company Culture
Before your interview, take some time to research Basements Plus and understand their purpose-driven culture. Familiarise yourself with their values of integrity, growth, and teamwork, as this will help you align your answers with what they are looking for in a candidate.
✨Prepare for Customer Interaction Scenarios
Since the role involves direct communication with homeowners, be ready to discuss how you would handle various customer scenarios. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction.
✨Highlight Your Sales Support Experience
Make sure to emphasise any previous experience you have in sales support or customer service roles. Discuss specific instances where you helped move proposals forward or facilitated communication between clients and sales teams.
✨Showcase Your Adaptability
The job requires someone who can thrive in a fast-paced environment. Be prepared to share examples of how you've adapted to changes or challenges in previous roles, demonstrating your ability to prioritise tasks and meet deadlines effectively.
