At a Glance
- Tasks: Deliver cars to customers and ensure a seamless experience.
- Company: Join Carvana, the fastest-growing used car retailer in the U.S.!
- Benefits: Enjoy competitive pay, medical benefits, student loan assistance, and cool perks.
- Why this job: Be part of a fun team that redefines car buying with a focus on customer happiness.
- Qualifications: Must have 2 years of customer-facing experience and be physically fit for the role.
- Other info: Flexible shifts from 11am to 9pm, with opportunities for performance-based pay increases.
Job Description
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana – the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Check out more below:
- Shift Requirement: The hours for this position are from 11am – 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
- Base compensation of $17/hour
- Opportunity to increase hourly compensation by .50 cents every 3 months based on performance!
- You'll get to represent our dynamic brand in dynamic ways! From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer.
- Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more!
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
- Deliver vehicles straight to customers' doors with our custom car haulers (don't worry – a commercial license is not required to drive the hauler and you will receive ample training)
- Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
- Complete customer paperwork and include thorough notes in our customer tracking system
- Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana)
General qualifications and requirements
- Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
- Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
- Must be able to read, write, speak and understand English
- Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
- Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
- Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
About Carvana
At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. Being a brand ambassador at Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities. Think you've got what it takes to join our team? Apply today!
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
Customer Delivery Driver (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Carvana's brand and values. Understanding their mission to deliver happiness in the car-buying process will help you connect with the company's culture during any interviews or discussions.
✨Tip Number 2
Highlight your customer-facing experience in conversations. Since they are looking for candidates with at least 2 years of relevant experience, be ready to share specific examples of how you've successfully engaged with customers in the past.
✨Tip Number 3
Prepare to discuss your physical capabilities. The role requires performing physically demanding tasks, so be ready to talk about your ability to handle such responsibilities and any relevant experiences you have.
✨Tip Number 4
Be proactive about obtaining any necessary licenses or certifications. If you're in a state that requires a Chauffeur's license or Notary, start the process early to show your commitment and readiness for the role.
We think you need these skills to ace Customer Delivery Driver (Hiring Immediately)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your customer-facing experience in your CV and cover letter. Mention specific roles where you interacted with customers, showcasing your ability to deliver excellent service.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work as a Customer Delivery Driver. Use positive language to convey your passion for customer service and the automotive industry.
Tailor Your Application: Customise your CV and cover letter to align with the job description provided by Carvana. Use keywords from the job listing, such as 'customer advocate' and 'delivering happiness', to demonstrate that you understand the role.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rac
✨Show Your Customer Service Skills
Since the role requires at least 2 years of customer-facing experience, be ready to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and create positive experiences.
✨Demonstrate Physical Readiness
This job involves physical tasks like loading and unloading vehicles. Be prepared to discuss your physical capabilities and any relevant experiences that showcase your ability to perform demanding tasks, especially in varying weather conditions.
✨Understand the Company Culture
Familiarise yourself with Carvana's mission and values. Show enthusiasm for their approach to customer service and how you can contribute to reintroducing happiness into the car-buying process. This will demonstrate your alignment with their brand.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about team dynamics, training processes, or opportunities for growth within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.