At a Glance
- Tasks: Deliver vehicles to customers and ensure a smooth car-buying experience.
- Company: Join Carvana, the fastest-growing used automotive retailer in the U.S. and a Fortune 500 company!
- Benefits: Enjoy competitive pay, health benefits, paid time off, and tuition reimbursement.
- Why this job: Be part of a fun team that values your growth and happiness while making a real impact.
- Qualifications: Must have 2 years of customer-facing experience and be physically fit for the role.
- Other info: Flexible shifts available; training provided for driving haulers.
Job Description
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana – the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement: The hours for this position are from 7am – 5pm, 9am – 7pm or 11am – 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
- Pay Range: $17-$19 hourly
- Starting Pay: $17/hr
- At 3 Months: $17.50/hr
- At 6 Months: $18/hr
In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you:
- Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
- Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
- Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
- Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
- Education Support: We support you depending on where you are at in your education journey – if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
- Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
- Professional Development: Extensive internal growth and professional development opportunities
- And more!
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
- Deliver vehicles straight to customers' doors with our custom car haulers (don't worry – a commercial license is not required to drive the hauler and you will receive ample training)
- Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
- Complete customer paperwork and include thorough notes in our customer tracking system
- Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
- Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
- Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
- Must be able to read, write, speak and understand English
- Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
- Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
- Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
Customer Delivery Driver (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Carvana's mission and values. Understanding their commitment to customer satisfaction and community involvement will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your customer-facing experience in conversations. Be ready to share specific examples of how you've successfully handled customer interactions, as this role heavily relies on strong communication and interpersonal skills.
✨Tip Number 3
Prepare to discuss your ability to perform physically demanding tasks. Since the job involves loading and unloading vehicles, demonstrating your physical fitness and willingness to take on these responsibilities will set you apart from other candidates.
✨Tip Number 4
Be proactive about obtaining any necessary licenses or certifications mentioned in the job description. Showing that you're already working towards these requirements can demonstrate your commitment and readiness for the role.
We think you need these skills to ace Customer Delivery Driver (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your customer-facing experience. Emphasise any roles where you delivered services or products directly to customers, as this is crucial for the Customer Delivery Driver position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Carvana and how your skills align with their mission of delivering happiness to customers.
Highlight Physical Capability: Since the role involves physically demanding tasks, be sure to mention any relevant experience that demonstrates your ability to handle such responsibilities. This could include previous jobs that required physical activity or any personal achievements in sports or fitness.
Proofread Your Application: Before submitting your application, take the time to proofread everything. Check for spelling and grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rac
✨Show Your Customer Service Skills
Since the role requires at least 2 years of customer-facing experience, be ready to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and create positive experiences.
✨Demonstrate Physical Readiness
This job involves physically demanding tasks, so it's important to convey your ability to handle such responsibilities. Be prepared to discuss any relevant experience you have with physical work or similar roles.
✨Understand the Company Culture
Research Carvana's mission and values before the interview. Show enthusiasm for their commitment to customer happiness and community involvement, and explain how your personal values align with theirs.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about team dynamics or opportunities for advancement.