We’re looking for someone who knows how to listen, understands the impact of great service, and can take real ownership of a member’s concern from start to finish. This is a full-time, 6-month fixed-term role based at our Bescot office, working Monday to Friday. You’ll be part of a team that steps in when it matters most by supporting members, resolving complaints, and making sure every interaction builds trust in the RAC. What You’ll Do Take ownership of complaints and enquiries across phone, email, written and social channels, guiding members with care and clarity Resolve issues in a way that feels fair, clear and personal, so members feel heard and understood Handle complex or sensitive cases with confidence, staying calm under pressure Work within FCA guidelines and agreed timelines, making sure every case is managed properly Keep accurate records, categorise complaints correctly and follow internal processes Stay up to date with training and product knowledge so you can give informed support What You’ll Need Experience handling customer complaints or working in a customer-focused role Strong communication skills, with the ability to explain complex information clearly A calm and resilient approach when dealing with challenging situations Good attention to detail and confidence using systems and data GCSEs (or equivalent) in Maths and English Why you'll love working for us Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business Free RAC Ultimate breakdown cover - From your very first day Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax Generous holidays - 23 days plus bank holidays (rising to 25 with service) Pension
Customer Care Expert employer: RAC
RAC in Weston-super-Mare is an excellent employer, offering a supportive work culture that values teamwork and innovation. As a Recovery Driver, you will benefit from competitive pay, extensive benefits including pension and life cover, and opportunities for personal and professional growth within a leading roadside assistance provider. Join us to make a meaningful impact while enjoying a balanced work-life schedule with our 4 on/4 off shift pattern.
