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For Companies At a Glance
- Tasks: Support contractors by managing insurance, payments, and compliance audits.
- Company: Join RAC, a leading provider in roadside assistance and customer service.
- Benefits: Enjoy competitive salary, bonus scheme, pension contributions, and discounts on various retailers.
- Why this job: Be part of a supportive team that values exceptional service and personal growth.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft Office required.
- Other info: Flexible hours and a commitment to diversity and inclusion in the workplace.
The predicted salary is between 28800 - 42000 £ per year.
About The Role
As a Contactor Support Administrator, you will be overseeing all the roadside contractor’s insurance alongside H&S audits. If you’re highly organised, passionate about delivering exceptional service, this could be the role for you. This role is a full-time, permanent role in our offices based in Bescot.
What you’ll be doing:
- Provide high-quality support across our UK and ROI contractor network, ensuring service excellence at every touchpoint.
- Process and analyse contractor payments with accuracy, maintaining financial integrity and compliance.
- Maintain up-to-date records for insurance, certifications (PAS43, ISO9001), health & safety, and contractual documents.
- Manage contractor data within our systems – creating, updating, and archiving as necessary.
- Support audits and compliance checks with professional communication and strong documentation.
- Be flexible to support business needs, occasionally outside of standard working hours.
What We’re Looking For:
- A background in administration, with a sharp eye for detail and strong organisational skills.
- Previous experience in a customer service or support environment.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Confident communication – written and verbal – with the ability to tailor your tone to suit different audiences.
- A proactive approach to problem-solving and the ability to manage multiple priorities.
- A commitment to maintaining compliance and safeguarding RAC interests through accurate record keeping
Benefits and rewards:
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewardingyouin return. As well as a competitive salary, you’ll have all these extra benefits:
- Eligibility to join our bonus scheme
- Holidays – 23 & bank holidays rising to 25 with service & bank holidays
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options
- FREE RAC Ultimate Complete Breakdown Service from Day One
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more
When you join us you will automatically be opted into ourColleague Share Scheme, called‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
Together we are all#OrangeHeroes.Be a part of our journey!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
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Contractor Support Administrator employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contractor Support Administrator
✨Tip Number 1
Familiarise yourself with the specific insurance and health & safety regulations relevant to contractors in the UK and ROI. This knowledge will not only help you stand out during discussions but also demonstrate your commitment to compliance and safety.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple priorities in previous roles. Be ready to discuss these experiences in detail, as they will be crucial for the Contractor Support Administrator position.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel, as you'll need to process and analyse contractor payments accurately. Consider taking a quick online course or tutorial to refresh your knowledge before the interview.
✨Tip Number 4
Prepare to demonstrate your communication skills by thinking of scenarios where you've tailored your tone for different audiences. This will show that you can effectively engage with various stakeholders in the contractor network.
We think you need these skills to ace Contractor Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your organisational skills and any specific achievements that demonstrate your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention your familiarity with compliance and record-keeping, and how these skills align with the role of Contractor Support Administrator.
Highlight Technical Skills: Since proficiency in Microsoft Office is essential, ensure you mention your experience with Word, Excel, and Outlook. Provide examples of how you've used these tools effectively in previous roles.
Showcase Communication Skills: In your application, illustrate your confident communication abilities. Include examples of how you've tailored your communication style to suit different audiences, especially in a customer service context.
How to prepare for a job interview at Rac
✨Showcase Your Organisational Skills
As a Contractor Support Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting your attention to detail and ability to prioritise effectively.
✨Demonstrate Customer Service Experience
Since the role involves providing high-quality support, be ready to discuss your previous customer service roles. Share specific instances where you went above and beyond to assist customers, showcasing your proactive approach and communication skills.
✨Familiarise Yourself with Compliance Standards
Understanding compliance and health & safety standards is crucial for this position. Brush up on relevant regulations like PAS43 and ISO9001, and be prepared to discuss how you would ensure adherence to these standards in your role.
✨Prepare for Technical Questions
Proficiency in Microsoft Office applications is essential. Be ready to answer questions about your experience with Word, Excel, and Outlook. You might even be asked to demonstrate your skills, so consider practising common tasks beforehand.
