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- Tasks: Coach sales agents to enhance performance and deliver exceptional customer experiences.
- Company: Join RAC, a trusted name in driver support for over 128 years.
- Benefits: Competitive salary, monthly bonuses, shares, generous holidays, and wellbeing support.
- Why this job: Make a real difference by empowering others and driving measurable improvements.
- Qualifications: Experience in sales strategies and strong communication skills required.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Bristol (Bradley Stoke)
Contract: Full-time, permanent
Rota-based shift patterns: Mon‑Fri 08:00‑19:00, Sat 09:00‑17:00 – no Sundays.
Salary: Competitive salary £30,223 and monthly bonus up to 30%.
Role: Help sales agents grow, improve and deliver outstanding customer experiences.
Key Responsibilities- Use performance data to identify coaching needs, align with Team Managers, and structure impactful coaching sessions.
- Run one‑to‑one and team coaching sessions that uncover root causes, build ownership, and drive measurable improvements.
- Participate in huddles, calibration sessions, and team discussions to share insights and support collaboration.
- Maintain accurate coaching records, monitor progress, and elevate where performance or compliance issues persist.
- Strong understanding of sales and retention strategies, with confidence in objection handling and compliance.
- Skilled at interpreting performance data to uncover coaching opportunities and drive meaningful change.
- Comfortable supporting a range of team members, from new starters to experienced agents.
- Confident using digital tools and templates to support coaching conversations and track progress over time.
- Natural communicator and collaborator, able to build trust, inspire ownership, and influence outcomes.
- Bonus scheme – boost earnings up to 30% monthly.
- All employees awarded shares at no cost.
- Free onsite parking, EV charging, public transport connectivity, and cycle storage.
- Free RAC Ultimate breakdown cover from day one.
- Car salary sacrifice scheme including electric vehicle options.
- Generous holidays – 23 days plus bank holidays (up to 25 with service).
- Pension – up to 6.5% matched and life cover up to 4x salary.
- Wellbeing support – 24/7 confidential helpline.
- Exclusive discounts via Orange Savings portal.
For more than 128 years, RAC has been keeping drivers moving. We value diversity, support growth, and offer a 4.5‑star Glassdoor rating. We welcome people from every background, value every voice, and support your growth every step of the way.
Contact Centre Performance Coach employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Performance Coach
✨Tip Number 1
Network like a pro! Reach out to current employees at RAC on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Contact Centre Performance Coach role.
✨Tip Number 2
Prepare for the interview by practising common coaching scenarios. Think about how you would handle different performance issues and be ready to share your strategies. We want to see your coaching skills in action!
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used performance data in the past to drive improvements. Bring examples of how you've identified coaching needs and made a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Contact Centre Performance Coach
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Performance Coach role. Highlight your experience with coaching, performance data, and sales strategies to show us you’re the perfect fit!
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s handling objections or running impactful coaching sessions, we want to see how you’ve made a difference.
Be Authentic: Let your personality shine through in your application. We value natural communicators who can build trust and inspire others, so don’t be afraid to show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Rac
✨Know Your Numbers
Before the interview, brush up on your understanding of performance data. Be ready to discuss how you've used data in the past to identify coaching needs and drive improvements. This will show that you can hit the ground running in the role.
✨Showcase Your Coaching Style
Prepare examples of your coaching sessions, both one-on-one and team-based. Highlight how you’ve uncovered root causes and built ownership among team members. This will demonstrate your ability to inspire and influence outcomes effectively.
✨Be a Team Player
Familiarise yourself with the importance of collaboration in a contact centre environment. Be ready to discuss how you’ve participated in huddles or calibration sessions and how you share insights with colleagues to support team success.
✨Communicate Confidently
As a natural communicator, practice articulating your thoughts clearly and confidently. Think about how you can build trust and rapport with different team members, from new starters to seasoned agents, and be prepared to showcase this during your interview.
