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For Companies At a Glance
- Tasks: Coach sales agents to improve performance and deliver amazing customer experiences.
- Company: Join the RAC, a trusted name in driving support for over 128 years.
- Benefits: Competitive salary, monthly bonuses, generous holidays, and wellbeing support.
- Why this job: Make a real impact by helping others succeed in their sales careers.
- Qualifications: Sales experience and strong communication skills are essential.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 35000 £ per year.
About the Role
- Location: Bristol (Bradley Stoke)
- Contract: Full-time, permanent
- Rota-based shift patterns between: Mon–Fri 08:00–19:00, Sat 09:00–17:00 – no Sundays!
- Salary: Competitive salary £30,223 and monthly bonus up to 30%
Are you passionate about helping others succeed in sales? Join our Bristol-based Contact Centre team as a Sales Performance Coach and help our sales agents grow, improve and deliver amazing customer experiences. In this role, you’ll use sales data, call quality insights, and customer feedback to spot opportunities for improvement. You’ll work closely with Team Managers to support agents through 1:1 coaching, sales training, and performance development – all while learning and growing your own skills in a supportive environment. Whether you’re coming from a sales background or have a passion for people development, this is your chance to build a career in sales enablement, coaching and customer experience with plenty of support and opportunities to progress.
Key Responsibilities
- Use performance data to identify coaching needs, align with Team Managers, and structure impactful coaching sessions.
- Run one-to-one and team coaching sessions that uncover root causes, build ownership, and drive measurable improvements.
- Actively participate in huddles, calibration sessions, and team discussions to share insights and support collaboration.
- Maintain accurate coaching records, monitor progress, and elevate where performance or compliance issues persist.
Skills & Experience
- Strong understanding of sales and retention strategies, with confidence in objection handling and compliance.
- Skilled at interpreting performance data to uncover coaching opportunities and drive meaningful change.
- Comfortable supporting a range of team members, from new starters building confidence to more experienced agents looking to sharpen their skills.
- Confident using digital tools and templates to support coaching conversations and track progress over time.
- Natural communicator and collaborator, able to build trust, inspire ownership, and influence outcomes.
Why you’ll love working for us
- Bonus scheme - Boost your earnings by up to 30% monthly
- Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business
- Getting Here Made Easy – We offer free onsite parking for all employees, including access to electric vehicle (EV) charging points. Our site is well-connected by public transport and provides cycle storage—making it easy to commute in a way that suits your lifestyle.
- Free RAC Ultimate breakdown cover - From your very first day
- Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
- Generous holidays - 23 days plus bank holidays (rising to 25 with service)
- Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
- Wellbeing support – 24/7 confidential support helpline for you and your family
- Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work, and we’ll be with you every step of the way to help you grow and develop your career.
Contact Centre Performance Coach employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Performance Coach
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing a role at the company.
✨Tip Number 2
Prepare for those interviews by practising common questions related to coaching and sales performance. We recommend role-playing with a friend to get comfortable with your responses and showcase your skills.
✨Tip Number 3
Showcase your passion for helping others succeed! During interviews, share specific examples of how you've supported team members in the past. This will highlight your coaching abilities and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates right there.
We think you need these skills to ace Contact Centre Performance Coach
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Performance Coach role. Highlight your experience in sales coaching and how you can help our agents succeed. We want to see how your skills align with what we’re looking for!
Showcase Your Data Skills: Since this role involves using performance data, don’t forget to mention any experience you have with interpreting data to drive improvements. We love seeing candidates who can turn numbers into actionable insights!
Be Yourself: We value authenticity, so let your personality shine through in your application. Share your passion for coaching and helping others grow. We’re looking for someone who can inspire and build trust with our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our amazing team in Bristol!
How to prepare for a job interview at Rac
✨Know Your Sales Strategies
Make sure you brush up on your understanding of sales and retention strategies. Be ready to discuss how you've handled objections in the past and how you can apply that knowledge to coach others effectively.
✨Data is Your Best Friend
Familiarise yourself with performance data analysis. Prepare examples of how you've used data to identify coaching needs or improve team performance. This will show that you can leverage insights to drive meaningful change.
✨Showcase Your Coaching Skills
Think about your previous experiences in coaching or mentoring roles. Be prepared to share specific instances where you’ve helped someone grow, highlighting your ability to inspire ownership and build trust.
✨Be a Team Player
Demonstrate your collaborative spirit by discussing how you’ve participated in team discussions or huddles. Highlight your communication skills and how you can contribute to a supportive environment for your future colleagues.
