We’re looking for an experienced operational leader to join RAC as a Central Operations Service Delivery Lead within our SMR business. Based at Bescot, this role is responsible for the day‑to‑day leadership, performance and optimisation of our Scheduling, Parts and Technical Support teams. You’ll play a key role in ensuring our central teams work seamlessly to support efficient job completion, accurate decision‑making and strong service outcomes. This is an ideal opportunity for a confident, people‑focused leader who thrives in a fast‑paced environment and enjoys translating operational plans into effective frontline delivery. We offer more than a job. We offer a career with purpose. As a Central Operations Service Delivery Lead at RAC, you’ll get benefits that go the extra mile Earnings That Motivate - enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver. Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings. Time Off That Matters - enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments. Financial Security
Central Operations Service Delivery Lead employer: RAC
RAC in Weston-super-Mare is an excellent employer, offering a supportive work culture that values teamwork and innovation. As a Recovery Driver, you will benefit from competitive pay, extensive benefits including pension and life cover, and opportunities for personal and professional growth within a leading roadside assistance provider. Join us to make a meaningful impact while enjoying a balanced work-life schedule with our 4 on/4 off shift pattern.
