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- Tasks: Assist customers via phone and email, resolving issues and providing information.
- Company: Join TEKsystems, a leader in technology services with 80,000 team members globally.
- Benefits: Enjoy medical, dental, vision, 401(k), and flexible time off options.
- Other info: This is a hybrid role based in Indianapolis, IN.
- Why this job: Be part of a dynamic team driving change and making a positive impact.
- Qualifications: 1-3 years in a technical call centre or relevant skills required.
Job Description
Description
This role will gather participant information via phone and email, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions.
1. Provide excellent customer service and one call issue resolution
2. Handle incoming phone calls and assigned email requests along with escalated items
3. Assist participants with registration and log in issues
4. Assist participants with navigation on the home website for their specific program
5. Assist participants with overall questions concerning the applications available to them on the private portal
6. Assist members complete the Survey over the phone
Additional Skills & Qualifications
1-3 years of experience in a technical call center environment or transferable skills
In office training is mandatory.
Pay and Benefits
The pay range for this position is $16.00 – $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Indianapolis,IN.
Application Deadline
This position is anticipated to close on Jul 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Call Center Representative (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can handle various participant concerns effectively.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of phone interaction, being clear and concise will make a great impression on the hiring team.
✨Tip Number 3
Research StudySmarter and its services thoroughly. Understanding our mission and how we assist participants will allow you to align your answers with our values during the interview.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you gauge if the company culture aligns with your expectations, making you a more attractive candidate.
We think you need these skills to ace Call Center Representative (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical call centre roles. Emphasise skills like problem-solving, communication, and any specific software or tools you've used.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve issues efficiently. Mention specific examples from your past experiences that demonstrate your skills.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as handling phone calls, assisting with registration issues, and providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rac
✨Showcase Your Customer Service Skills
As a Call Center Representative, excellent customer service is key. Be prepared to share specific examples of how you've resolved customer issues in the past, demonstrating your ability to handle calls effectively and provide one-call resolutions.
✨Familiarise Yourself with Common Issues
Understand the typical concerns participants might have regarding registration, login issues, and navigation on the website. This knowledge will help you answer questions confidently and show that you're proactive about understanding the role.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This skill is crucial for a call centre role, as it shows you can effectively understand and address participant needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations. Think through potential challenges you might face in the role and prepare your responses to show your problem-solving skills.