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- Tasks: Manage forecasting activities to predict customer contact across multiple channels.
- Company: Leading automotive support organisation with a strong reputation.
- Benefits: Opportunities for professional growth and development.
- Why this job: Join a dynamic team and make a real impact in resource planning.
- Qualifications: Minimum 2 years in contact centre planning and advanced Excel skills.
- Other info: Great chance to enhance your career in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading automotive support organization is seeking an experienced Contact Centre Forecasting Analyst to join their Resource Planning function. This role focuses on managing forecasting activities to predict customer contact accurately across various channels.
Candidates should have a minimum of 2 years in contact centre planning, strong understanding of forecasting methods, and advanced Excel skills.
The organization has a notable reputation, with a commitment to providing opportunities for professional growth.
Strategic Contact Centre Forecasting Analyst in Bristol employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Contact Centre Forecasting Analyst in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your forecasting methods. We should be ready to discuss how we’ve used advanced Excel skills in past roles to manage contact centre planning effectively.
✨Tip Number 3
Showcase our passion for the automotive industry during interviews. Let’s highlight any relevant experience or projects that demonstrate our commitment to customer service and resource planning.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in joining the team.
We think you need these skills to ace Strategic Contact Centre Forecasting Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre planning and forecasting methods. We want to see how your skills align with the role, so don’t be shy about showcasing your advanced Excel skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit for our Resource Planning function. Let us know what excites you about working with us!
Showcase Relevant Experience: When detailing your work history, focus on specific achievements related to forecasting activities. We love numbers, so if you can quantify your successes, do it! It helps us see the impact you've made in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Rac
✨Know Your Forecasting Methods
Make sure you brush up on various forecasting methods before the interview. Be ready to discuss how you've applied these techniques in your previous roles, especially in contact centre planning. This will show that you understand the nuances of the job and can hit the ground running.
✨Excel Skills Are Key
Since advanced Excel skills are a must for this role, prepare to demonstrate your proficiency. Consider bringing examples of complex spreadsheets or analyses you've created. You might even be asked to solve a problem on the spot, so practice common Excel functions and formulas relevant to forecasting.
✨Understand the Company’s Values
Research the automotive support organisation and its commitment to professional growth. Be prepared to discuss how your values align with theirs and how you can contribute to their mission. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the role and the team. Inquire about their current forecasting challenges or how they measure success in the Resource Planning function. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
