Forecasting & Planning Insights Analyst in Bristol

RAC are on the lookout for an experienced Forecasting Insights Analyst to join the team on a permanent basis. Our forecasts are critical to ensuring we have the right resources in place to meet member demand across our Roadside and Contact Centre Operations. As part of the Operations Forecasting & Planning team, you will play a critical role in ensuring we’re ready to support our members when they need us most.

You’ll be responsible for sourcing, analysing, and delivering daily forecasts that shape how we deploy our resources – from the next hour to the next six months. Using advanced statistical forecasting techniques, you’ll analyse large and complex datasets to uncover trends, patterns, and actionable insights that ensure forecast accuracy. Your insights will guide operational and resourcing decisions, helping teams optimise performance and manage challenges effectively.

We’re looking for someone with strong experience in forecasting & planning, ideally from an analytical background. Expertise in Excel, SQL, PowerBI & Tableau would be beneficial for this role, but not essential. This role will be a hybrid role, where you will spend two days in our Salford offices, and three days at home.

We offer more than a job. We offer a career with purpose. As a Forecasting & Planning Insights Analyst at RAC, you’ll get benefits that go the extra mile:

• Earnings That Motivate: enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.
• Tools to Drive Your Future: get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
• Time Off That Matters: enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
• Financial Security & Perks: pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
• Wellbeing That Works for You: our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
• Extras That Make a Difference: access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.

What you’ll do:

• Produce accurate and effective weekly demand forecasts (0–26 weeks) across our Roadside and Contact Centre operations.
• Forecast daily demand requirements and feed these into capacity and resourcing models to ensure we meet KPIs and service levels as efficiently as possible.
• Collaborate with colleagues across the Forecasting & Planning team and operational stakeholders to share best practices and drive continuous improvement.
• Regularly review forecast performance, ensuring accuracy remains within tolerance levels, identifying reasons for variation, and applying lessons learned to future forecasts.
• Deliver daily and hourly forecasts to the Resource Planning team within agreed SLAs.

What you’ll need:

• The ideal candidate will be a natural problem-solver who loves diving deep into data to uncover trends, patterns & opportunities. Strong communication and stakeholder management is essential.
• Forecasting and Planning experience in large scale operations.
• Strong experience in building, developing and maintenance Excel forecasting models.
• Ability to use Excel at an advanced level, to design and manage complex forecasting models.
• Ability to create, develop models and solutions to support problem solving activities and scenario modelling.
• Strong modelling skills and ability to develop and build from concept through to strategic solution, Demand Planning models and processes.
• The ability to provide insight and present in a way that gives clarity, confidence and certainty to the audience.
• Advanced analytical skills including but not limited to Excel, SQL and Microsoft Power platforms (beneficial).

For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Ready to make a difference? Your next career move starts here.