At a Glance
- Tasks: Help members resolve car issues remotely and provide expert advice.
- Company: Join a leading automotive support team at RAC Headquarters.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and member satisfaction.
- Why this job: Make a real difference by helping people get back on the road.
- Qualifications: Strong car knowledge and excellent customer service skills.
The predicted salary is between 25000 - 30000 € per year.
About The Role
Hours: 06:00–23:30, 7 days a week (shift-based, 364 days per year)
Reporting to: Remote Solutions Operations Lead
Location: Office based – RAC Headquarters, Walsall
As a Breakdown Support Advisor, you’ll use your strong knowledge about cars to understand, assess and resolve common faults remotely to avoid the members needing a Patrol visit. You’ll gather and interpret information, provide remote technical advice where possible, and arrange third‑party support or other entitled services as required to get the member back on the move where a remote fix isn’t possible. This is a fast‑paced, performance‑focused role where accuracy, quality, and customer experience is critical.
What You’ll Be Doing
- Assess vehicle faults remotely using customer information and fault data
- Apply strong technical knowledge to provide quality advice to members to help them solve common vehicle faults themselves
- Arrange and oversee appropriate solutions based on customer needs and entitlements (remote resolution, third‑party support, patrol attendance, or entitled services)
- Maintain high standards of accuracy, compliance, and professionalism
- Efficiently manage high case volumes, collaborating with internal teams and external partners to get the best possible outcome
What We’re Looking For
- Strong knowledge about cars – the role holder will need the ability to interpret common fault information and determine fixes that avoid the need for a Patrol attendance
- A big plus if you’re passionate about all things car related
- Sound judgement and decision‑making – with safety and member experience paramount
- You’ll be calm, resilient, and results‑focused in a fast‑paced, performance‑driven environment
- Excellent customer service skills with a professional, empathetic approach
- Flexibility to support other Group Contact Centre activities when required (training and notice provided)
Breakdown Support Advisor employer: RAC
At RAC Headquarters in Walsall, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. As a Breakdown Support Advisor, you will thrive in a dynamic work culture that prioritises teamwork and customer satisfaction, while enjoying comprehensive training and development opportunities to enhance your skills. With a focus on performance and accuracy, we offer a supportive environment where your passion for cars can truly shine, making a meaningful impact on our members' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown Support Advisor
✨Tip Number 1
Get to know the company inside out! Research RAC and understand their values, mission, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Focus on how you'd assess vehicle faults and provide solutions, as this is key for the Breakdown Support Advisor role.
✨Tip Number 3
Show off your passion for cars! During interviews, share personal experiences or stories related to car maintenance or troubleshooting. This will demonstrate your strong knowledge and enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job with us at RAC.
We think you need these skills to ace Breakdown Support Advisor
Some tips for your application 🫡
Show Off Your Car Knowledge:Make sure to highlight your strong knowledge about cars in your application. We want to see how you can interpret common fault information and provide solutions, so don’t hold back on sharing your experiences!
Be Clear and Concise:When writing your application, keep it clear and to the point. We’re looking for accuracy and professionalism, so make sure your language reflects that. Avoid jargon unless it’s relevant to the role!
Emphasise Customer Service Skills:Since this role is all about providing excellent customer service, be sure to showcase your skills in this area. Share examples of how you've handled customer interactions with empathy and professionalism.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with us at StudySmarter!
How to prepare for a job interview at RAC
✨Know Your Cars Inside Out
Brush up on your car knowledge before the interview. Be ready to discuss common faults and solutions, as this role heavily relies on your technical expertise. Think of examples where you've successfully diagnosed or resolved vehicle issues.
✨Showcase Your Customer Service Skills
Prepare to demonstrate your customer service abilities. Think of scenarios where you’ve gone above and beyond for a customer. Highlight your empathetic approach and how you handle difficult situations, as this will be key in a fast-paced environment.
✨Practice Problem-Solving Scenarios
Expect to tackle hypothetical scenarios during the interview. Practice how you would assess a vehicle fault remotely and provide solutions. This will show your sound judgement and decision-making skills, which are crucial for the role.
✨Be Ready for a Fast-Paced Discussion
Since the role is performance-focused, be prepared for a dynamic interview. They might ask you how you manage high case volumes or work under pressure. Share your strategies for staying calm and efficient while delivering quality service.
