The RAC is seeking an SMR Team Manager to lead a busy contact centre within the Service, Maintenance & Repair division in Walsall. You will coach, develop and empower colleagues to deliver exceptional service while meeting performance goals.
You’ll drive process improvements, foster a customer-focused culture and work closely with cross-functional colleagues to support operations and member satisfaction. This is a hands-on leadership role with real impact.
#J-18808-Ljbffr
SMR Team Leader: Drive Service Excellence in Contact Centre in Walsall employer: Rac Motoring Services
The RAC is an exceptional employer, offering a competitive salary and a variety of benefits that truly support our employees' well-being and career growth. With a strong focus on flexibility, local work arrangements, and a commitment to innovation, you'll thrive in a dynamic environment while making a real impact in your community. Join us and experience a workplace where your contributions are valued, and your professional development is a priority.
