Resourcing Team Manager in Walsall

Join the RAC as a Resourcing Team Manager and help shape how we plan and deploy resources across our Roadside and Contact Centre operations, ensuring we're ready to support our members when they need us most.

This is a fantastic opportunity to lead a team at the heart of the National Resource Centre.

You'll combine people leadership, resource planning, forecasting and operational decision-making to make sure we have the right people in the right place at the right time.

Working closely with stakeholders across the business, you'll play a key role in balancing operational performance, colleague wellbeing and resource efficiency.

What you'll do

• Lead, develop and support a team of Tactical Resourcing Specialists, creating a high-performing team where colleagues are empowered to succeed.
• Manage the medium and short-term deployment of resources across Roadside Operations and Contact Centres, ensuring hours are placed effectively to meet business demand.
• Review and optimise contract utilisation, banked hours and flexible working arrangements, identifying opportunities to improve efficiency and reduce wasted resource.
• Work closely with Forecasting, Planning, Adherence and Operational teams to identify risks, resolve resourcing challenges and support the delivery of seasonal demand plans.
• Use data, forecasting and operational insight to identify trends, resource gaps and future risks, helping the business make informed workforce planning decisions.
• Ensure strong governance across resourcing activities, including contract adherence, downtime plans and deployment principles.
• Champion colleague wellbeing by supporting fair and balanced resourcing decisions that work for both the business and our people.
• Support recruitment, development and multi-skilling within the team, helping build capability and future-proof the wider function.
• Experience leading a workforce planning, scheduling, resource management or operational planning team within a fast-paced environment.
• Strong forecasting and analytical skills, with the ability to interpret data, identify trends and turn insight into practical actions.
• Advanced Excel skills, including working with large data sets, reporting, modelling and analysis to support operational decision-making.
• A proven ability to build relationships and influence stakeholders across multiple teams and functions to deliver successful business outcomes.
• A resilient and adaptable leadership style, with strong organisational skills and a track record of developing high-performing teams and delivering results under pressure.
• Wellbeing that works for you - 24/7 confidential support service available for you and your household.
• Extras that make a difference - Access to Orange Savings, our colleague discount portal, plus our Colleague Share Scheme following successful completion of probation.

Why the RAC?

For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members.

Every day, our teams make a real difference to people across the UK, and we're continuing to invest in the tools, technology and talented people who help us deliver an exceptional service.

We're also trusted by our people, with a 4.5-star Glassdoor rating, reflecting a culture where support, ambition and opportunity go hand in hand.

Whether you're looking to grow as a leader, broaden your experience or make a bigger impact, you'll find the support and opportunities to develop your career at the RAC.

We welcome people from every background, value every voice and believe great ideas come from different perspectives.

At the RAC, you can bring your full self to work and we'll support you every step of the way.

This is an opportunity to lead a team that has a direct impact on how the RAC delivers for its members every day.

You'll influence workforce planning decisions at a national level, work with a wide range of stakeholders and have the chance to develop both people and processes within a function that's critical to operational success.

If you enjoy leading people, solving complex operational challenges, using data to drive decisions and making a tangible difference to performance, we'd love to hear from you.

At the RAC, you'll get benefits that go the extra mile

Benefits

• Earnings that motivate - Competitive salary plus eligibility for an annual bonus.
• Tools to drive your future - Free RAC breakdown cover from day one, plus access to a car salary sacrifice scheme, including electric vehicle options, after 12 months.
• Time off that matters - 25 days annual leave plus bank holidays, alongside family leave and flexible working options.
• Financial security & perks - Pension scheme with up to 6.5% matched contributions and life assurance cover of up to 4x salary, with options to increase.
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