At a Glance
- Tasks: Provide expert roadside repairs and diagnostics while delivering top-notch customer service.
- Company: Join RAC, a trusted name in roadside assistance for over 125 years.
- Benefits: Competitive salary, bonuses, generous holidays, and exclusive discounts.
- Other info: Start and finish at home with all tools and support provided.
- Why this job: Make a real impact on the road while enjoying variety and challenges every day.
- Qualifications: Level 2 light vehicle maintenance qualification and 2 years' experience required.
The predicted salary is between 36400 - 36400 £ per year.
Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equivalent) and at least 2 years' experience, you'll receive:
- A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates.
- Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available.
As a Roadside Technician within our Patrol division, you'll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it's a flat battery, tyre change, or complex fault-finding, you'll provide quick, confident solutions and reassurance when our members need it most.
You'll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We'll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided.
The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that's rewarding, fast-paced, and full of variety - this is it.
As a Roadside Technician at RAC, you'll get benefits that go the extra mile:
- Strong base pay - £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates.
- Share in our success - Join our colleague share scheme for free to benefit from the future growth of the business.
- Free RAC Ultimate breakdown cover - From your very first day.
- Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax.
- Generous holidays - 23 days plus bank holidays (rising to 25 with service).
- Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits).
- Wellbeing support - 24/7 confidential support helpline for you and your family.
- Exclusive discounts - Save on tools, tech, holidays, and more through our Orange Savings portal.
Sound like your kind of role? Here's what we're after: You're more than a mechanic. You're a problem solver, a people person, and a proud ambassador for the RAC. Whether you're on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it's fault diagnostics, the next it's a flat tyre or battery - no two jobs are the same. You'll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You'll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day.
Why RAC? For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.
Home-Based Roadside Technician — LV2 Diagnostics & Repair in Stoke-on-Trent employer: RAC Motoring Services
At RAC, we pride ourselves on being an exceptional employer, offering a competitive salary and a supportive work culture that values your growth and well-being. With the flexibility of starting and finishing from home, generous holiday allowances, and a commitment to employee development, you'll find a rewarding career as a Home-Based Roadside Technician that combines technical expertise with outstanding customer service. Join a trusted name in the industry where your contributions are recognised and celebrated, and enjoy unique benefits like free breakdown cover and exclusive discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Home-Based Roadside Technician — LV2 Diagnostics & Repair in Stoke-on-Trent
✨Tip Number 1
Get to know the RAC inside out! Familiarise yourself with our values and what we stand for. When you understand our mission, you can tailor your approach during interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios you might face as a Roadside Technician. Think about how you'd handle different breakdown situations and be ready to share your experiences.
✨Tip Number 3
Show off your people skills! Remember, you're not just fixing cars; you're providing reassurance to our members. Be prepared to discuss how you've handled customer interactions in the past and how you keep calm under pressure.
✨Tip Number 4
Apply through our website! It’s super easy and you won’t need a CV. Just fill out the application form and let us know why you’re the perfect fit for the role. We can’t wait to hear from you!
We think you need these skills to ace Home-Based Roadside Technician — LV2 Diagnostics & Repair in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your Level 2 Light Vehicle Maintenance qualification and any relevant experience you have. We want to see how your skills can help us keep the UK moving!
Be Personable:Since this role is all about customer service, let your personality shine through! Share examples of how you've provided excellent service in the past, as we value a friendly approach.
Keep It Simple:No need for a CV here! Just fill out the application on our website and keep it straightforward. We’re looking for genuine passion and a good fit for our team.
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Mention specific experiences that relate to roadside diagnostics and repairs to catch our eye!
How to prepare for a job interview at RAC Motoring Services
✨Know Your Stuff
Make sure you brush up on your Level 2 light vehicle maintenance knowledge and any recent advancements in diagnostics. Be ready to discuss specific experiences where you've tackled complex repairs or provided excellent customer service.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved unexpected issues on the roadside. Think about times when you had to think on your feet and how you managed to reassure customers during stressful situations.
✨Demonstrate Your Customer Focus
Since this role is all about providing top-notch service, be ready to share stories that highlight your customer interaction skills. Show them how you go the extra mile to ensure customer satisfaction, even in challenging circumstances.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
