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For Companies At a Glance
- Tasks: Manage resource scheduling and optimise Mobile Mechanics' diaries for maximum efficiency.
- Company: Join RAC, a leading service provider with a commitment to diversity and inclusion.
- Benefits: Earn £26,000 annually, enjoy bonuses, 25 days holiday, and a supportive work environment.
- Why this job: Be a key player in a fast-paced team, making a real impact on service delivery.
- Qualifications: Strong communicator with experience in workforce management systems and Excel.
- Other info: Comprehensive training and clear career progression opportunities await you.
The predicted salary is between 22000 - 30000 £ per year.
Overview
Are you a creative problem solver? Do you excel in a fast paced environment? RAC has an exciting opportunity for a Resourcing & Scheduling Specialist to join our Service, Maintenance and Repair (SMR) department based at our iconic Bescot office in Walsall. This is a full-time, permanent position working 40 hours per week, Monday-Friday between 08:00-18:00 and 1 in 4 Saturdays (with a rest day in the week).
As a Resourcing & Scheduling Specialist with SMR you will own all the allocated resource across both contact centre colleagues and Mobile Mechanics. You will develop and maintain key relationships with front line colleagues and management to deliver outstanding service. You will ensure all resource is at appropriate levels and in line with provided forecasts, while ensuring Mobile Mechanics diaries are optimised to hit Jobs per Shift targets. Reporting to the SMR Trading Manager, you will build and issue annual rosters to frontline colleagues in line with agreed forecast plans, rules and constraints. You will also be responsible for the resolution of resource issues on a day to day basis in real time.
Responsibilities
- Rostering: Resource scheduling for defined colleagues within SMR.
- Ensure FTE are scheduled to relevant levels against provided forecasts to maximise chances of hitting planned Service Levels (Annual and Tactical).
- Highlight to line management any issues or factors that could prevent KPI achievement.
- Ensure rosters meet demand while maintaining fair work/life balance and are constraint compliant.
- Manage Annual Leave, training and downtime as per business rules and agreements.
- Effective re-rostering as required by the business.
- Management of new starters and leavers.
- Tactical Planning: schedule the team at the right times, adhere to constraints, place hours to maximise Jobs per Shift to deliver the optimum resourcing outcome.
- Deliver best resource fit against forecast to hit service levels and coordinate overtime as needed.
- Ongoing review of hours deployment to minimise wastage and maximise downtime benefits.
- Work with stakeholders across the business to ensure clear communication of resourcing and conformance of working arrangements.
- Work across boundaries to ensure a nationally consistent approach and fair treatment in daily resourcing decisions and overtime allocations.
- Interpret data and perform QA checks on scheduled work to ensure achievability and prevent delays.
- Maintain focus in a fast-paced environment and work under pressure to meet tight deadlines.
What we’re looking for
- Influential, persuasive and strong communicator.
- Positive and proactive attitude.
- Strong knowledge of Workforce Management Systems, Excel and PowerPoint; good depth of experience in delivering detailed resourcing solutions.
Benefits and compensation
- £26,000 per year with annual pay review every January.
- Annual Bonus Scheme based on company performance.
- Competitive rewards package.
- Comprehensive training programme to enhance scheduling skills and behaviours.
- Career framework with support and clear progression within the business.
- Eligibility to join bonus scheme; holidays – 25 days plus bank holidays.
- Group Personal Pension scheme with employer contribution up to 6.5% on qualifying earnings.
- Family leave support with paid time off and balance of work and family commitments.
- Confidential personal support service available 24/7 for you and eligible family members.
- Car salary sacrifice scheme after 12 months of employment, including electric vehicle options.
- Free RAC Ultimate Complete Breakdown Service from Day One.
- Access to Orange Savings, discounts portal for savings on retailers, holidays, tech, and more.
About RAC
We are committed to developing a culture representative of the diverse communities we serve, open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
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SMR Resourcing & Scheduling Specialist employer: RAC Motoring Services
Contact Detail:
RAC Motoring Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMR Resourcing & Scheduling Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at RAC or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to resourcing and scheduling. Think about how you can showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Workforce Management Systems, Excel, and PowerPoint. Bring examples of how you've used these tools to optimise scheduling in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the RAC team.
We think you need these skills to ace SMR Resourcing & Scheduling Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resourcing & Scheduling Specialist role. Highlight your experience with resource management and scheduling, and show us how your skills align with our needs at RAC.
Showcase Your Problem-Solving Skills: We love creative problem solvers! In your application, share examples of how you've tackled challenges in fast-paced environments. This will help us see how you can thrive in our dynamic SMR department.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at RAC Motoring Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resourcing & Scheduling Specialist. Familiarise yourself with workforce management systems and be ready to discuss how you would optimise resource allocation and scheduling based on forecasts.
✨Showcase Your Communication Skills
As this role requires strong communication, prepare examples of how you've effectively communicated with colleagues or stakeholders in the past. Think about times when you had to influence decisions or resolve conflicts, as these will demonstrate your persuasive abilities.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Practice articulating your thought process on how you would handle real-time resource issues or tight deadlines, showcasing your ability to think on your feet.
✨Demonstrate Your Positive Attitude
RAC values a proactive mindset, so come prepared to discuss how you maintain a positive attitude in fast-paced environments. Share specific examples of how your positivity has helped you overcome challenges or improve team morale.
