At a Glance
- Tasks: Perform diagnostics and on-site repairs while delivering top-notch service to members.
- Company: Join RAC Motoring Services, a leader in vehicle care with a diverse team.
- Benefits: Enjoy a competitive salary, guaranteed overtime, and 23 days holiday.
- Other info: Work with a fully equipped RAC van and access 24/7 confidential support.
- Why this job: Make a real difference in people's lives by keeping their vehicles running smoothly.
- Qualifications: Experience as a Vehicle Technician and a passion for exceptional service.
Overview
Our Service, Maintenance & Repair (SMR) division delivers planned, structured repair and servicing directly to members, from their driveway to their workplace car park. Working in SMR means working through a scheduled list of jobs with the time, tools and support you need to deliver quality work.
What to Expect
Your day begins with a clear digital schedule. Each job is pre-booked, with the member expecting you. You'll:
- Perform routine servicing
- Conduct diagnostics using advanced mobile equipment
- Carry out in depth repairs you would normally complete in a workshop
- Provide member advice and recommendations based on your inspection
- Execute vehicle safety checks aligned to RAC standards
From day one you have a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You use your technical skill and problem solving ability to get people moving again safely, quickly and confidently.
Qualifications
- Level 2 qualification in Light Vehicle Maintenance (or equivalent)
- Minimum 2 years experience as a vehicle technician working on light vehicles
- A full UK driving licence with fewer than 6 points
Why SMR is Different (and why techs love it)
- Planned appointments instead of emergency responses
- Consistent workflow instead of unpredictable demands
- In depth repairs, not roadside temporary fixes
- Time to do the job properly, with support and parts ordering built in
- Clear schedules using RAC's mobile service platform
Benefits
- Competitive base salary of £40,178 with on target earnings up to £52,000
- Guaranteed overtime option to increase base salary and additional overtime and bonus opportunities
- 40 hours per week with core hours 8:30 am - 5:00 pm, including 1 in 4 Saturdays
- Full RAC van, fuel card, uniform and full tool set provided
- Training and support in diagnostics and future EV skills
- 23 days holiday (rising to 25 with service), plus bank holidays
- Paid family leave, flexible schedules and practical resource support
- Pension scheme with up to 6.5% matched contributions; life assurance cover up to 4 times salary (10 times optional)
- 24/7 confidential wellbeing support service
- Access to Orange Savings discount portal and Colleague Share Scheme post probation
Equal Opportunity Statement
We are an equal opportunity employer and welcome people from all backgrounds and walks of life.
How to prepare for a job interview at RAC Motoring Services
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to vehicle diagnostics and repairs. Be prepared to discuss specific tools and techniques you've used in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Customer Service Skills
Since the role involves providing exceptional member service, think of examples where you've gone above and beyond for customers. Highlight your communication skills and how you handle difficult situations with a positive attitude.
✨Familiarise Yourself with RAC Values
Research Rac Motoring Services and understand their mission and values. This will help you align your answers with what they stand for, showing that you're not just a good technician but also a great fit for their team culture.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
