At a Glance
- Tasks: Help members renew their breakdown cover and deliver outstanding customer service.
- Company: Join RAC, a trusted name with over 15 million members and a supportive culture.
- Benefits: Earn up to 30% bonus, shares, generous holidays, and wellbeing support.
- Other info: Flexible hours, dynamic team environment, and excellent career growth opportunities.
- Why this job: Make a real impact while connecting with people and delivering great outcomes.
- Qualifications: Confident communicators with energy, empathy, and enthusiasm for customer service.
The predicted salary is between 27805 - 35000 £ per year.
For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.
Do you know what great customer experience looks like? Join our inbound Renewals & Retention team and help our members stay protected on the road. Whether you've worked in sales, customer service or a contact centre, this is your opportunity to make a real impact. You'll be part of a high-performing team in our Bristol office, where energy, enthusiasm and resilience are key. Every day brings new challenges and opportunities to connect with our members and deliver outstanding service.
Location: Bristol (Bradley Stoke)
Contract: Full-time, permanent
Flexible hours: Mon-Fri 08:00-19:00, Sat 09:00-17:00 - no Sundays!
Salary: Competitive base of £27,805.99 with the potential to boost your earnings up to £35,000
Training: 3 weeks full-time (Mon-Fri)
What you'll be doing:
- Taking inbound calls from RAC members looking to renew or discuss their breakdown cover
- Delivering tailored solutions that meet customer needs and retain their membership
- Promoting the benefits of RAC breakdown Cover and highlighting our value versus competitors
- Meeting and exceeding performance targets in a fast-paced, supportive environment
- Keeping accurate records and ensuring every interaction is customer-focused
We're on the lookout for confident communicators who know how to connect with people. If you're someone who brings energy, empathy and enthusiasm to every conversation, thrives in a fast paced, target-driven environment and is passionate about delivering great outcomes for customers we want to hear from you!
Why you'll love working for us:
- Bonus scheme - Boost your earnings by up to 30% monthly
- Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business
- Free RAC Ultimate breakdown cover - From your very first day
- Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
- Generous holidays - 23 days plus bank holidays (rising to 25 with service)
- Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
- Wellbeing support - 24/7 confidential support helpline for you and your family
- Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal
Inbound Renewals Advisor – 30% Bonus + Shares employer: RAC Motoring Services
At RAC, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Bristol office where support and ambition thrive. With competitive salaries, a generous bonus scheme, and unique benefits like free breakdown cover and share options, we are committed to your professional growth and well-being, ensuring that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Renewals Advisor – 30% Bonus + Shares
✨Tip Number 1
Get to know the company! Research RAC's values and culture so you can show how you fit in. When you understand what they stand for, you can tailor your conversations to highlight your alignment with their mission.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in customer service or sales. Think of specific examples where you made a difference for customers, as this will help you stand out during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the RAC team. Don’t miss out on this opportunity!
We think you need these skills to ace Inbound Renewals Advisor – 30% Bonus + Shares
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your experiences align with our values.
Tailor Your Application:Make sure to customise your application for the Inbound Renewals Advisor position. Highlight your relevant experience in customer service or sales, and explain how you can contribute to delivering outstanding service to our members.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at RAC Motoring Services
✨Know the Company Inside Out
Before your interview, take some time to research RAC thoroughly. Understand their values, mission, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering outstanding service, prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to connect with members and meet their needs.
✨Prepare for Role-Specific Questions
Expect questions related to inbound sales and retention strategies. Be ready to discuss how you would handle specific scenarios, such as dealing with a dissatisfied customer or promoting the benefits of RAC breakdown cover. Practising these responses can give you the confidence to shine during the interview.
✨Bring Your Energy and Enthusiasm
RAC values energy and enthusiasm, so let your personality shine through! Be positive and engaging during the interview. Show them that you’re not just looking for a job, but that you’re excited about the opportunity to contribute to their high-performing team.
