Apprentice Roadside Technicians

Overview

diagnostics, and carry out repairs, all while effectively communicating with our members to ensure they get back on the road. Our mobile mechanics also complete services, repairs, and diagnostics at customers\’ homes or workplaces, offering a diverse range of experiences.

Responsibilities

• Prepare the vehicle and working area before the work activity. For example, remove or mitigate slip and trip hazards.
• Maintain and restore the work area during and on completion of the activity.
• Store, maintain, including calibration checks, and return tools and equipment to storage.
• Access vehicle technical data to inform inspections and make judgements on wear and serviceability.
• Comply with environmental and sustainability procedures, regulations, standards, and guidance. Segregate resources for reuse, recycling, and disposal.
• Apply vehicle safety inspection and routine maintenance procedures using vehicle specific data on car, car derived van or light goods vehicle.
• Select and use tools and equipment, mechanical and electrical measuring tools, and diagnostic equipment.
• Remove, repair and replace vehicle tyre and balance wheel assemblies on car, car derived van or light goods vehicle. For example, ultra-low profile, directional, asymmetric, run-flat tyres.
• Inspect, remove, and replace parts or components in cars, car derived vans, or light goods vehicles for steering systems and suspension systems, braking systems, emission systems, air conditioning systems, battery and charging systems, fluid and filtration systems.
• Apply state-of-health condition monitoring tests to high voltage batteries and chargers for electrified cars, car derived vans, or light goods vehicles.
• Apply four-wheel geometry checks and adjustments to cars, car derived vans, and light goods vehicles.
• Apply safe working practices and procedures to isolate electrified vehicles for maintenance.
• Record vehicle service maintenance, parts replacement, or repair.
• Apply customer service principles and organisational customer care practices. For example, identifying customer and vehicle needs, resolve low level customer complaints, make recommendations to customers based on results of inspection, maintenance, or repair of vehicles, customer payment transactions and organisational sales processes.
• Provide quotation of cost and order automotive parts, products, and consumables applicable to the vehicle.
• Apply procedures for stock and parts storage: ordering, checking and stock rotation.
• Apply organisational sales processes. For example, show and tell, features and benefits, consultative selling, mini closing and closing.
• Apply team working principles.
• Comply with equity, diversity, and inclusion guidance.
• Communicate with others verbally, for example customers, suppliers, and colleagues.
• Communicate in writing, for example with internal and external customers, colleagues, and managers.
• Use information and digital technology systems. Comply with GDPR and cyber security.
• Complete and record learning and development activities.
• Apply procedures to check and replace fluids, and filtration parts.

Training and Apprenticeship

During your apprenticeship programme you will complete a mix of both college learning and on the job training. This role will provide much more than just how to be a mechanic! Successful candidates will by employed by the RAC and will attend college on a block basis in Enfield, working towards achieving your Level 2 Autocare Technician apprenticeship. The programme combines college learning with hands-on training led by experienced apprentice team leaders. You\\\’ll gain exposure to real life breakdown situations and mobile mechanic services, going beyond traditional mechanic training to develop a well-rounded skill set. One of the North London Garages Training Officers and RAC Mentor will monitor / assess your competence regularly. This is part of our close support network NLG provides to ensure that apprentices are both enjoying and succeeding in their course.

GCSE in:

• English (grade minimum Grade 4 or above)
• Mathematics (grade minimum Grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Qualifications and Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Requirements and Benefits

No two days are the same, you\\\’ll enjoy varied workdays and have access to ongoing support and career progression opportunities within a large national company, allowing you to grow and develop your career. This position will include driving a company van to and from breakdown locations. Some previous work experience would be an advantage; however, it is not essential. The specific hours and days that you will be required to work and attend college will be discussed in more detail at the employer interview and by North London Garages. The successful candidate will be able to work in their local area and be required to travel to our training center to attend for block release. This may involve commuting. Applicants must be over 18 years old (with no upper age limit) and hold a full UK driving license with maximum of 3 points. GCSE or equivalent Maths and English minimum Grade 4 or above.

RAC in conjunction with North London Garages have exciting opportunities for Apprentice Roadside Technicians. The RAC is the UK\\\’s leading breakdown service provider – a people-powered business of 4,000 \\\’Orange Heroes\\\’ delivering the best-in-class motoring services for both private and business drivers. The RAC has been rescuing the nation\\\’s drivers since 1897 and is one of the UK\\\’s most trusted brands. As our business continues to grow, we\\\’re committed to fostering a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences. Join us and become part of the UK\\\’s number one breakdown provider, where your career can thrive, and your skills can shine!