SMR Operations Director

We are offering an exciting and high-impact leadership opportunity for the role of SMR Operations Director at RAC. As part of our ambitious growth strategy, we are looking for a visionary leader to take the Service, Maintenance, and Repair (SMR) division on a journey of significant expansion and transformation. Youll be at the forefront of scaling our mobile mechanics workforce to over 1000 skilled professionals, driving both operational excellence and exceptional customer service across the UK. This is your chance to lead a high-performing team, shape the future of an expanding business area, and deliver exceptional results while managing a cost base ranging from £30m to £100m+. As the driving force behind the operational strategy, you will play a crucial role in defining the direction of our SMR business and ensuring its growth, profitability, and service quality. What Youll Do Lead the creation and execution of the SMR operational strategy, setting bold ambitions and delivering significant growth over the next 5 years Drive the performance of our mobile mechanics division, ensuring outstanding customer outcomes and financial results Recruit, develop, and lead a team of 1000+ mechanics and inspec…