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- Tasks: Support real-time performance in our Sales Operations Contact Centre and help achieve KPIs.
- Company: Join RAC, a leading company at the iconic Salford Quays in Manchester.
- Benefits: Enjoy a competitive salary, bonus scheme, 25+ holidays, and pension contributions.
- Why this job: Be part of a dynamic team focused on improvement and customer satisfaction.
- Qualifications: Strong people skills and a knack for identifying coaching needs are essential.
- Other info: Full-time role with a 2-week rota, including alternate weekends.
The predicted salary is between 24000 - 36000 £ per year.
About The Role RAC have an exciting opportunity for a Real Time Analyst to join our Performance Team in our accomplished Sales Operations Contact Centre in our Manchester office, based at the iconic Salford Quays. Do you have strong people skills , with an ability to identify coaching requirements ? Are you inquisitive and always looking for ways to improve ? This could the role for you! As a Real Time Analyst you’ll be supporting the real time performance of the RAC Sales Operations Contact Centre, ensuring that all SLA’s and KPIs are achieved efficiently, as well as assisting the delivery of performance plans. This is full-time permanent position, paying up to £30,000 per year , working 35 hours per week, covering the full opening hours (08:00-20:00) on a 2 week rota to include alternate weekend working. Benefits and rewards: At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits: Eligibility to join our bonus scheme Holidays – 25 + Bank Holidays Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings Family leave support including paid time off, fle…
Real Time Analyst employer: RAC Motoring Services Careers
Contact Detail:
RAC Motoring Services Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Time Analyst
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to a contact center environment. Understanding these metrics will help you demonstrate your ability to support real-time performance effectively.
✨Tip Number 2
Showcase your people skills by preparing examples of how you've successfully coached or supported team members in previous roles. This will highlight your ability to identify coaching requirements and improve team performance.
✨Tip Number 3
Research the RAC's values and culture to align your approach with their mission. Being able to articulate how your personal values match those of the company can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your problem-solving skills and how you've used them in real-time situations. Providing specific examples will demonstrate your inquisitive nature and your commitment to continuous improvement.
We think you need these skills to ace Real Time Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Real Time Analyst position. Highlight key responsibilities and required skills, such as strong people skills and the ability to identify coaching requirements.
Tailor Your CV: Customize your CV to reflect your experience and skills that align with the role. Emphasize any previous roles in performance analysis or contact center environments, and showcase your ability to meet SLAs and KPIs.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also demonstrates your inquisitive nature and desire for continuous improvement. Provide specific examples of how you've contributed to performance improvements in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Real Time Analyst.
How to prepare for a job interview at RAC Motoring Services Careers
✨Show Your People Skills
As a Real Time Analyst, strong people skills are crucial. Be prepared to discuss examples of how you've effectively communicated with team members and identified coaching needs in previous roles.
✨Demonstrate Your Inquisitive Nature
The role requires someone who is always looking for ways to improve. Come ready with questions about the company's performance metrics and share any ideas you have for enhancing efficiency in the contact center.
✨Understand SLA and KPI Importance
Familiarize yourself with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) relevant to the contact center environment. Be ready to discuss how you can help achieve these goals in your role.
✨Prepare for Shift Work Discussion
Since the position involves working on a 2-week rota including weekends, be prepared to discuss your availability and flexibility regarding shift patterns. Show that you're committed to supporting the team's needs.
