About The Role
DAFaid Incident Advisor
We’re excited to offer a full‑time opportunity for an Incident Advisor to join our dedicated DAFaid Control Centre at our iconic Bescot office in Walsall.
This role is offered on a 6‑month Fixed-Term Contract
Start Date: TBC
Contract: 6 Month Fixed Term
Hours: 40 per week
Location: Bescot, Walsall | Fully Office based
About the Role
As an Incident Advisor, you’ll play a central role in our customer service operations, ensuring the smooth day‑to‑day running of the DAFaid Contact Centre. You’ll deliver exceptional service with a proactive and positive approach, consistently meeting customer needs and striving to exceed expectations.
This is a fantastic opportunity to make a real impact in a fast‑paced, customer‑focused environment.
Annual Salary: £26,509.50
Key Responsibilities
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Deliver outstanding customer service via telephone, ensuring a responsive and high‑quality experience.
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Manage workloads effectively, showing initiative and attention to detail.
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Work independently and collaboratively to maintain service excellence.
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Communicate confidently with internal and external stakeholders at all levels.
What We’re Looking For
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Proven Experience in a Contact Centre within a similar industry
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Strong attention to detail and ability to meet deadlines.
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Excellent keyboard and IT skills (Word, Excel, PowerPoint).
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Confident telephone manner and strong interpersonal skills.
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Assertiveness and professionalism in handling customer interactions.
What We Offer
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Eligibility for our performance‑based bonus scheme
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23 days annual leave (plus bank holidays)
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Pension scheme with up to 6.5% employer contributions
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Life assurance cover (2x basic salary, up to 10x with flexible benefits)
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Family leave support and confidential wellbeing services
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Car salary sacrifice scheme (after 12 months), including electric vehicle options
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FREE RAC Ultimate Complete Breakdown Cover from day one
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Access to Orange Savings – discounts on thousands of retailers, holidays, tech, and more
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FREE onsite parking
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Automatic enrolment into our Colleague Share Scheme – ‘Owning it Together’, giving you a stake in RAC’s future success
We’re proud to foster a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences.
DAFaid Incident Advisor in Walsall employer: RAC group
RAC group is an attractive employer due to its focus on employee development and a supportive work culture. The company provides competitive salaries and flexible working arrangements, making it a great place for individuals looking to grow their careers while maintaining a healthy work-life balance.
