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For Companies At a Glance
- Tasks: Lead governance forums, ensure compliance, and develop training materials.
- Company: Join RAC, a trusted motoring services provider with over 125 years of experience.
- Benefits: Enjoy hybrid work, competitive salary, 25 days leave, and wellness support.
- Why this job: Be at the forefront of consumer duty compliance and make a real impact.
- Qualifications: Experience in governance or compliance within Financial Services is essential.
- Other info: Embrace diversity and innovation in a supportive workplace culture.
The predicted salary is between 43200 - 72000 £ per year.
About The Role
Are you a detail-driven compliance professional with a passion for governance and customer outcomes? We\’re looking for a First Line Governance Manager to champion consumer duty compliance across our fast-paced Consumer Roadside division, ensuring all operations, products, and services meet FCA standards and provide fair value.
As our First Line Governance Manager, you\’ll be at the heart of our regulatory compliance efforts, driving Consumer Duty initiatives and embedding robust governance frameworks. You\’ll work cross-functionally with senior stakeholders to ensure our insurance products, pricing decisions, and customer journeys meet regulatory expectations and deliver exceptional outcomes.
This is a hybrid role, working 2 days a week from our Bradley Stoke office and 3 days a week at home.
Benefits at RAC
- Earnings That Motivate: Enjoy a competitive salary plus automatic enrolment in our \’Owning It Together\’ Colleague Share Scheme, sharing in RAC\’s future success.
- Tools to Drive Your Future: Get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months.
- Time Off That Matters: 25 days annual leave, bank holidays, paid family leave, flexible schedules, and resources to support personal commitments.
- Financial Security & Perks: Pension scheme with up to 6.5% matched contributions, life assurance cover up to 4x salary (10x optional with flex benefits).
- Wellbeing: 24/7 confidential support service for you and household members aged 16+.
- Extras: Access to Orange Savings, discounts on retailers, holidays, tools, tech, and after passing probation, automatic participation in our Colleague Share Scheme.
What you\’ll do…
- Lead governance approval forums: chair meetings, document minutes, challenge proposals, and ensure follow-up actions.
- Drive first-line compliance with Consumer Duty, supporting BAU activities and projects.
- Collaborate across teams to embed accountability and transparency.
- Conduct post-implementation reviews on customer outcomes and business impact.
- Develop training and awareness materials on compliance standards.
- Maintain records of governance decisions and outcomes.
What you\’ll need…
- Experience in governance, compliance, or risk roles within Financial Services.
- Understanding of FCA\’s Consumer Duty expectations and implementation.
- Knowledge of personal lines insurance products and trading models.
- Strong communication skills to influence and collaborate.
- Highly organized, proactive, detail-oriented, and comfortable working at pace.
We\’re Orange Heroes
At RAC, with over 125 years of legacy, we\’re driven to be the UK\’s top motoring services provider, trusted by over 12.5 million members. Our colleagues recognize us as a place where ambition, support, and authenticity thrive, reflected in our 4.5-star Glassdoor rating.
We celebrate diversity and support growth, welcoming every background. At RAC, individuality fuels innovation—bring your full self to work with us.
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First line Governance Manager employer: RAC Careers
Contact Detail:
RAC Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First line Governance Manager
✨Tip Number 1
Familiarise yourself with the FCA's Consumer Duty regulations. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to compliance and governance.
✨Tip Number 2
Network with professionals in the financial services sector, especially those involved in governance and compliance. Engaging with industry peers can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven compliance initiatives in previous roles. Highlighting your experience with governance frameworks will show that you're ready to take on the responsibilities of this position.
✨Tip Number 4
Research RAC's values and recent initiatives related to consumer duty and governance. Tailoring your conversation around their current projects will demonstrate your genuine interest in the company and its mission.
We think you need these skills to ace First line Governance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in governance, compliance, or risk roles within Financial Services. Emphasise your understanding of FCA's Consumer Duty expectations and any relevant personal lines insurance knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for governance and customer outcomes. Mention specific examples of how you've driven compliance initiatives in the past and how you can contribute to the RAC's goals.
Highlight Relevant Skills: In your application, focus on your strong communication skills and ability to influence and collaborate across teams. Detail your organisational skills and proactive approach, as these are crucial for the role.
Showcase Your Achievements: Include specific achievements related to governance and compliance in your application. For instance, mention any successful projects where you led governance approval forums or conducted post-implementation reviews that improved customer outcomes.
How to prepare for a job interview at RAC Careers
✨Understand FCA Consumer Duty
Make sure you have a solid grasp of the FCA's Consumer Duty expectations. Be prepared to discuss how these regulations impact governance and compliance in the financial services sector, particularly in relation to customer outcomes.
✨Showcase Your Governance Experience
Highlight your previous experience in governance, compliance, or risk roles. Be ready to provide specific examples of how you've led governance forums, chaired meetings, or influenced decision-making processes in your past positions.
✨Demonstrate Strong Communication Skills
Since this role involves collaboration with senior stakeholders, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've successfully communicated complex compliance issues to non-experts in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to drive compliance initiatives. Think about past challenges you've faced in governance roles and how you overcame them, focusing on the outcomes achieved.