At a Glance
- Tasks: Assist with customer enquiries and bookings in a fast-paced leisure environment.
- Company: Join the vibrant team at Raby Estates, home to stunning attractions.
- Benefits: Competitive pay, free parking, discounts, and access to leisure attractions.
- Other info: Potential for permanent role and opportunities for professional development.
- Why this job: Gain valuable experience in tourism while working in a beautiful estate.
- Qualifications: 1-2 years admin experience preferred; strong communication skills essential.
The predicted salary is between 18900 - 23100 £ per year.
Raby Estates is an incredibly busy, fast-paced organisation dealing with a huge volume of customer interactions. The estate manages vast areas of land, property and farms and has a very busy Leisure and Tourism portfolio, including Raby Castle and High Force Waterfall. We are looking for an admin assistant to join the Leisure and Tourism team on a full-time basis to cover a 3-month absence, with the possibility that this could become a permanent role.
The L&T admin assistant is a pivotal role, responsible for communication both internally and externally across the department and wider estate. The department is incredibly busy and receives hundreds of enquiries about general matters, events and bookings. This is a fast-paced role with lots of variety requiring good customer service and administrative skills. An interest in the varied nature of the estate and a passion for delivering the very best service at first contact with Raby are a must.
The successful candidate will have a good telephone manner and must be competent with Outlook, Word, Excel & PowerPoint. The ability to work on your own initiative, as well as being part of a team and being able to communicate well with others at all levels in a helpful and professional manner is essential.
Key Tasks and Responsibilities:
- Handling telephone enquiries through the switchboard, resolving customer queries and recording messages accurately.
- Taking bookings for events, hotel rooms, restaurant reservations and more.
- Working daily with Microsoft Office, preferably Office365.
- Providing administrative and clerical support to the Leisure & Tourism team as well as other departments on request.
- Being fully aware of customer confidentiality in accordance with the Data Protection Act.
- Coordinating and hosting visitors attending meetings, arranging lunches and refreshments.
- Ordering all office supplies for the department.
- Filing and archiving.
- Carrying out any other reasonable tasks as required.
Skills Required:
- Flexible approach to duties undertaken.
- Ability to work within a team or on own initiative as required.
- Effective communication and organisational skills.
- Ability to grasp new technologies.
- Honesty and a high level of integrity.
- Enthusiasm and capacity for hard work.
- Systematic and cheerful approach with a ‘can do’ attitude.
Key Requirements:
- 1-2 years’ experience in a similar role would be preferred.
- A passion for the diverse activities of a busy estate.
What we have to offer:
- Competitive wage, depending on experience and age (above NMW).
- Employee Assistance Programme.
- Free Car Parking.
- Continuous improvement through staff training and staff development programs.
- Discounts at our retail and food outlets.
- Discounts at High Force Hotel.
- Free access into our leisure attractions at Raby Castle and High Force.
- Behind the scenes tour of Raby Castle.
- Raby Estate social events throughout the year.
Leisure and Tourism Admin Assistant in Staindrop employer: Raby
Raby offers a dynamic work environment within the leisure and tourism sector, managing popular attractions such as Raby Castle and High Force Waterfall. Employees can expect opportunities for professional growth, with the potential for temporary roles to transition into permanent positions. The company values flexibility, requiring staff to work varied hours including evenings and weekends, which may appeal to those seeking diverse work experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure and Tourism Admin Assistant in Staindrop
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Raby. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Raby
Don't be shy about reaching out to Raby directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure and Tourism Admin Assistant in Staindrop
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Raby and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Raby
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
