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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create positive experiences for visitors.
- Company: Join the vibrant team at Raby Estate, a family-run business with rich history.
- Benefits: Competitive pay, free parking, discounts, and access to leisure attractions.
- Why this job: Be the friendly face that welcomes visitors to stunning locations like Raby Castle.
- Qualifications: Great communication skills and a friendly, outgoing personality are essential.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
The predicted salary is between 20000 - 25000 £ per year.
Raby Estate is seeking an enthusiastic Visitor Services Assistant to operate at various ticketing and information points, indoors and outdoors, throughout the site. Applicants must have a friendly outgoing personality and are routinely the first point of contact for visitors to Raby Castle, Park and Gardens. Working in the Visitor Services team is a rewarding role, providing essential information about facilities, products and events, whilst hosting with genuine hospitality skills, creating positive memories for all. This is an active role where you will generally be on your feet, either working independently or as part of the wider Visitor Services team.
Key Responsibilities
- Delivery of exceptional customer service ensuring that visitors receive a positive, friendly and warm welcome.
- Selling of tickets, memberships, additional products and upcoming events.
- Offering genuine, knowledgeable information relating to the visitor attraction and wider estate.
- Cash handling, use of Epos till system and running end-of-day reports.
- Assisting other Leisure and Tourism departments during events.
- Engaging with Schools and Group visits, providing any literature required.
This list is not exhaustive, and you will be expected to carry out any other reasonable tasks as required.
The Requirements
- Great communicator.
- Able to provide information effectively and clearly.
- An outgoing, helpful and friendly personality.
- Previous experience of cash handling and use of an EPOS system.
- Confident in engaging with members of the public.
- Sales focused and knowledgeable about all aspects of the attraction.
- Availability to work weekends and holiday periods is essential.
- Flexible attitude with willingness to undertake any task required.
What We’ve Got To Offer
- Competitive wage, depending on experience and age. (Above NMW)
- Employee Assistance Programme.
- Free Car Parking.
- Continuous improvement through staff training and staff development programs.
- Discounts at our retail and food outlets.
- Discounts at High Force Hotel.
- Free access into our leisure attractions at Raby Castle and High Force.
- Behind the scenes tour of Raby Castle.
- Raby Estate social events throughout the year.
- A supportive and enthusiastic team that makes every workday enjoyable.
If you would like to be part of our journey, we’d love to hear from you. If you feel you have the necessary skills, experience and personality to undertake this role, please get in touch.
Visitor Services Assistant in Swansea employer: Raby Estates
Contact Detail:
Raby Estates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant in Swansea
✨Tip Number 1
Get to know the Raby Estate inside out! Familiarise yourself with the attractions, events, and services they offer. This way, when you chat with the team or during interviews, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for visitors, think about how you can create a warm and welcoming atmosphere. Role-play scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Be ready to showcase your personality! During interviews, let your friendly and outgoing nature shine through. Remember, they’re looking for someone who can engage with the public and create positive experiences for visitors.
We think you need these skills to ace Visitor Services Assistant in Swansea
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and outgoing nature that fits perfectly with the Visitor Services Assistant role.
Tailor Your Application: Make sure to tailor your application to highlight your relevant experience and skills. Mention any previous customer service roles or cash handling experience, as these are key for us at Raby Estate.
Show Your Enthusiasm: Express your passion for providing exceptional customer service and creating positive experiences for visitors. We love seeing candidates who are genuinely excited about the role and the opportunity to work in such a beautiful setting!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Raby Estate.
How to prepare for a job interview at Raby Estates
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Visitor Services Assistant. Familiarise yourself with Raby Estate's attractions and services so you can confidently discuss how you would enhance the visitor experience.
✨Show Off Your People Skills
As the first point of contact for visitors, it's crucial to demonstrate your friendly and outgoing personality. Practice scenarios where you engage with customers, showcasing your ability to provide exceptional service and create positive memories.
✨Be Ready for Cash Handling Questions
Since cash handling and using an EPOS system are part of the job, prepare to discuss your previous experience in this area. Be ready to explain how you ensure accuracy and efficiency when dealing with transactions.
✨Flexibility is Key
Raby Estate values a flexible attitude, especially regarding working weekends and holidays. Be prepared to discuss your availability and willingness to take on various tasks, showing that you're a team player ready to contribute wherever needed.