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For Companies At a Glance
- Tasks: Lead a vibrant retail team, ensuring exceptional customer experiences and driving sales.
- Company: Join Raby Castle, a unique destination attracting over 300,000 visitors annually.
- Benefits: Enjoy a competitive salary, 33 days holiday, and discounts at Raby outlets.
- Why this job: Be part of a dynamic environment in a stunning setting, where no two days are the same!
- Qualifications: Previous retail supervisory experience and outstanding customer care skills required.
- Other info: Flexible hours needed, especially during weekends and school holidays.
The predicted salary is between 30000 - 42000 £ per year.
The retail destination at Raby Castle is a vibrant, successful part of the visitor experience and we are looking for an enthusiastic, passionate and commercially driven individual to join our team as Retail Manager. The beautifully reimagined Coach House retail space has become a hub for unique gifting, lifestyle and produce ranges, attracting loyal customers and new visitors alike.
Raby Castle offers a truly distinctive setting, and our retail experience reflects that individuality, surprise, and elegance. We have created a bespoke range of products that keep our customers returning time and again. Set within the stunning Grade II* listed Coach House, our retail space provides an elegant backdrop for exceptional items. Alongside retail, visitors enjoy the Castle, Walled Garden, The Vinery café, and unique event spaces, making Raby a destination for over 300,000 people each year.
We need a Retail Manager who thrives on delivering commercial success and is passionate about creating outstanding customer experience. You will ensure the smooth running of daily operations by supporting the team, serving customers, and managing key administrative tasks.
As Retail Manager You Will
- Have previous supervisory retail experience in a high quality, customer focused environment.
- Be responsible for all operational duties, team management and product control, allowing the Retail, Buying and Merchandising Manager to focus on sourcing extraordinary products and presenting them to a high standard.
- Provide friendly, informative and proactive service to customers, recommending products and processing purchases via an EPoS system.
- Engage the team with the stories behind the products, helping to create a sales focused team who shares the success of achieving budgeted revenue and provides kind, insightful customer service.
- Be responsible for inventory control and stocktaking, efficiently using retail software and IT systems.
- Be confident in producing spreadsheets and data required for ordering and reporting.
- Drive retail sales through seasonal campaigns, shopping events and brand collaborations, created in partnership with the Sales and Marketing teams.
- Be responsible for providing an outstanding customer experience, building rapport with our regular customers, to better understand their needs and requirements.
- Perform administrative duties, including implementing a successful Rota system, accommodating high demand periods.
- Keep the retail areas clean, maintaining a high level of presentation at all times.
- Liaise with suppliers and couriers to organise timely deliveries.
- Unpack deliveries, checking and reporting any damage within set timescales.
- Price stock and clearly label all products.
- Process customer orders for larger items, such as furniture and lighting.
- Complete daily cashing up and banking duties.
- Attend departmental operational meetings, liaising effectively with colleagues to drive sales across all departments.
- Effectively manage a team of passionate sales people, understanding their development needs and providing a rewarding working environment.
What To Expect
- You will be working in a public facing environment and will be expected to be well presented at all times.
- The ability to work flexible hours is a must. Raby is particularly busy at weekends and during school holidays, so an ability to work these hours is essential.
- You will need a full, clean driving license.
You Will Need To Have
- Outstanding customer care skills.
- Sound commercial judgement.
- Effective communication and organisational skills.
- Honesty and integrity.
- Teamworking skills and a collaborative approach to work.
- A keen eye for detail.
- Enthusiasm, energy and creativity.
- IT skills, including use of excel spreadsheets and confidence with EPoS systems.
- The ability to multitask and prioritise your workload.
- A flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment.
What We Have To Offer
- Attractive salary.
- 33 days holiday, including statutory holidays.
- Group Pension Scheme with a 7.7% employer contribution with the option to salary sacrifice.
- Group Life Insurance.
- Cycle to Work Scheme.
- Health Cash Plan.
- Employee Assistance Program.
- Buy/Sell Holiday Scheme.
- Free on-site car parking.
- Discounts at Raby retail and food outlets.
- Discounts for stays at Raby’s High Force Hotel.
- Complimentary access to Raby Castle and High Force leisure attractions.
- A behind-the-scenes tour of Raby Castle.
- Invitations to Raby Estate social events throughout the year.
- A chance to work in one of the most unique and beautiful venues in the region.
- A role that is dynamic, engaging, and never predictable—no two days will be the same!
- A supportive and enthusiastic team that makes every workday enjoyable.
How To Apply
If you feel you have the necessary skills, experience, and personality to undertake this role, please apply below.
Retail Manager in Swansea employer: Raby Estates
Contact Detail:
Raby Estates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager in Swansea
✨Tip Number 1
Get to know the company inside out! Research Raby Castle, its values, and what makes it unique. This way, when you walk into that interview, you can show off your passion and understanding of their retail experience.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events at Raby Castle. Building relationships can give you insider info and might just land you a recommendation when it comes time to apply.
✨Tip Number 3
Practice your customer service skills! Since the role is all about creating outstanding customer experiences, think of examples from your past where you’ve gone above and beyond for customers. Be ready to share these stories in your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Raby Castle!
We think you need these skills to ace Retail Manager in Swansea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating an outstanding experience for our customers.
Tailor Your CV: Make sure your CV highlights relevant experience in high-quality retail environments. We love seeing how your past roles have prepared you for the Retail Manager position, so don’t hold back on those achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Use bullet points if it helps!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Raby Castle!
How to prepare for a job interview at Raby Estates
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge, especially about customer service and sales strategies. Familiarise yourself with the unique products offered at Raby Castle and think about how you can enhance the customer experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your ability to motivate staff and create a positive working environment, as this role requires effective team management.
✨Be Ready for Operational Questions
Expect questions about daily operations, inventory control, and using retail software. Think of specific instances where you've handled these tasks efficiently, as it will demonstrate your readiness for the role.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their experiences at Raby Castle and share your enthusiasm for the role. This shows you're genuinely interested and can help build rapport.
