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- Tasks: Deliver exceptional customer service and maintain store organisation at Raby Castle.
- Company: Join the vibrant team at Raby Castle, a leading lifestyle destination in England.
- Benefits: Enjoy competitive salary, 33 days holiday, discounts, and unique experiences.
- Why this job: Be part of a family-run estate and create memorable experiences for visitors.
- Qualifications: Previous retail or customer service experience and strong communication skills.
- Other info: Flexible hours, dynamic environment, and opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
The recent developments at Raby Castle, Park and Gardens have put Raby on the map as a leading lifestyle destination in England, complete with heritage buildings, remodelled gardens, stylish shopping, fascinating history and local food. The estate also includes High Force Hotel and Waterfall, one of the largest in the UK. This awe‑inspiring family‑run estate is vast and thriving with opportunities.
We need a Retail Assistant who is passionate about providing an outstanding customer experience and who takes pride in maintaining the store’s appearance and organisation. The person we are looking for will be hardworking and well organised to assist in making sure that the daily operations of the retail department run smoothly.
As The Retail Assistant You Will:
- Have previous retail experience or worked within a customer focused position.
- Be responsible for providing excellent customer service.
- Provide service to customers, recommending products and processing purchases via an EPoS system.
- Be aware of product knowledge and the stories behind the suppliers we stock.
- Responsible for stocking shelves and maintaining the store’s appearance.
- Cleaning duties and recording of freezer temperature.
- Take part in seasonal campaigns and promotions.
- Unpack deliveries, check and report any damages within the timescale.
- Price stock and label products clearly.
- Process customer orders for larger items, such as furniture and lighting.
- Perform daily banking and administrative duties.
What To Expect:
- You will be working in a public‑facing environment and be expected to be well presented at all times.
- Flexibility to work weekends and school holidays is a must; the ability to work these hours is essential.
- A full, clean driving license is required.
You Will Need To Have:
- Outstanding customer care skills.
- Effective communication and organisational skills.
- Honesty and integrity.
- Teamworking skills and a collaborative approach to work.
- A keen eye for detail.
- Enthusiasm, energy and creativity.
- IT skills, including use of Excel spreadsheets and knowledge of EPoS systems.
- The ability to multitask and prioritise workload.
- A flexible approach to work with the ability to adapt to a fast‑paced, ever‑changing environment.
What We Have To Offer:
- Attractive salary.
- 33 days holiday, including statutory holidays (pro‑rata for Part‑Time Employees).
- Group Pension Scheme with a 7.7% employer contribution with the option to salary sacrifice.
- Group Life Insurance.
- Cycle to Work Scheme.
- Health Cash Plan.
- Employee Assistance Program.
- Buy/Sell Holiday Scheme.
- Free on‑site car parking.
- Discounts at Raby retail and food outlets.
- Discounts for stays at Raby’s High Force Hotel.
- Complimentary access to Raby Castle and High Force leisure attractions.
- A behind‑the‑scenes tour of Raby Castle.
- Invitations to Raby Estate social events throughout the year.
- A chance to work in one of the most unique and beautiful venues in the region.
How To Apply:
If you would like to be part of our journey and you feel you have the necessary skills, experience and personality to undertake this role, we’d love to hear from you.
Retail Assistant in Swansea employer: Raby Estates
Contact Detail:
Raby Estates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Raby Castle and its offerings. Understanding their values and what makes them unique will help you connect better during your conversation.
✨Tip Number 2
Practice your customer service skills! Since the Retail Assistant role is all about providing an outstanding customer experience, think of examples from your past where you’ve gone above and beyond for a customer. This will show you’re the right fit for the team.
✨Tip Number 3
Dress to impress! As you’ll be in a public-facing role, make sure you present yourself well. A smart appearance can make a great first impression and show that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Retail Assistant in Swansea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you’re genuinely excited about the opportunity to work at Raby Castle and contribute to our vibrant team.
Tailor Your Experience: Make sure to highlight any previous retail or customer-focused experience in your application. We love seeing how your skills align with what we’re looking for, so don’t be shy about sharing relevant stories!
Be Organised: A well-structured application can make a great impression. Keep it clear and concise, and ensure you’ve covered all the key points from the job description. We appreciate attention to detail, so show us you’ve got it!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Raby Estates
✨Know Your Stuff
Before the interview, brush up on your product knowledge and the stories behind the suppliers. This will not only impress your interviewers but also show your passion for providing excellent customer service.
✨Showcase Your Customer Care Skills
Prepare examples from your previous retail or customer-focused roles where you went above and beyond for a customer. This will highlight your outstanding customer care skills and demonstrate that you understand the importance of a great shopping experience.
✨Dress to Impress
Since you'll be working in a public-facing environment, make sure to dress smartly for the interview. A well-presented appearance reflects your understanding of the role and the importance of maintaining the store's image.
✨Be Ready to Multitask
Think of scenarios where you've had to juggle multiple tasks at once. Be prepared to discuss how you prioritised your workload and adapted to fast-paced environments, as this is crucial for the Retail Assistant role.