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- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join the vibrant team at Raby Castle, a family-run estate with rich heritage.
- Benefits: Competitive pay, free parking, discounts, and access to leisure attractions.
- Why this job: Work in a stunning café surrounded by beautiful parkland and history.
- Qualifications: Friendly personality, cash handling experience preferred but not essential.
- Other info: Flexible weekend hours with opportunities for growth and training.
Food and Beverage Assistant
Job Title: Food and Beverage Assistant
Reports to: F & B Manager, F & B Ops Manager, F & B Supervisors
Department: Leisure and Tourism
Location: The Vinery, Raby Castle
Hours: Seasonal, we are looking for people that can mainly only work weekends but can also assist during Events and school holiday periods.
Rate of Pay: Competitive depending on experience and age. (Above NMW)
Job Ref: VA209-2025
About Raby
Raby is a thriving, family-run estate under the stewardship of the Vane family, with a rich heritage and a forward-looking vision. Steeped in history, Raby Castle is surrounded by over 200 acres of beautiful parkland and gardens in County Durham. Raby has been home to generations of the Vane family and remains a vibrant destination offering tourism, hospitality, and events throughout the year.
In addition to Raby Castle and its grounds, the estate also includes High Force Waterfall, one of England’s most spectacular natural attractions, and the High Force Hotel, which offers accommodation and dining in the heart of the North Pennines Area of Outstanding Natural Beauty. There is also an estate in Shropshire, further contributing to its diverse portfolio of heritage, hospitality, and conservation initiatives. The estate comprises of landholdings across County Durham and Shropshire, with a focus on sustainable land management and stewardship of the land.
About the Role
Exciting opportunities have arisen for enthusiastic Food and Beverage Assistants to join our team at The Vinery, a stunning glasshouse café surrounded by acres of parkland within the historic Raby Castle estate. This role is primarily weekend work and daytime hours, with additional hours available during events and school holidays.
As a Food and Beverage Assistant, you’ll be an ambassador for Raby, helping to create memorable experiences for every visitor.
Key Tasks and Responsibilities
- Delivery of exceptional customer service ensuring that visitors receive a positive first impression and a friendly welcome.
- Monitor stock levels and stock management.
- Open and closing duties of the kiosks.
- Maintain cleanliness of all areas, following allergen guidelines.
- Cash handling, use of Epos till system and running end of day reports.
- Lead by example – have a high respect for food safety and health & safety.
- Preparing and serving hot and cold drinks such as coffee, tea, artisan, and speciality beverages.
- Cleaning and sanitising work areas, utensils, and equipment.
- Describing menu items and suggesting products to customers
- Be an ambassador for Raby.
This list is not exhaustive, and you will be required to carry out any other reasonable tasks as required.
Requirements
- Previous experience of cash handling and use of an EPOS system or similar, preferred but not essential.
- Availability to work weekends and holidays is essential.
- An outgoing, helpful, and friendly personality.
- Confident in engaging with members of the public.
- Enthusiasm and capacity for hard work.
- Flexible attitude with willingness to undertake any task required.
- Effective communication and organisational skills.
- Honesty and a high level of integrity
- Willingness to adapt to different tasks and schedules, responsive to changing needs in the Food and beverage environment.
- Systematic and cheerful approach with a ‘can-do’ problem solving attitude.
- Willing to undertake appropriate training.
- A kind and caring attitude towards your colleagues and customers.
What we have to Offer
- Competitive wage, depending on experience and age. (Above NMW)
- Employee Assistance Programme.
- Free Car Parking
- Continuous improvement through staff training and staff development programs
- Discounts at our retail and food outlets
- Discounts at High Force Hotel
- Free access into our leisure attractions at Raby Castle and High Force
- Behind the scenes tour of Raby Castle
- Raby Estate social events throughout the year
How to apply
If you feel you have the necessary skills, experience, and personality to undertake this role, please apply below.
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Raby Estates are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application.
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Food and Beverage Assistant employer: Raby Estates
Contact Detail:
Raby Estates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistant
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Raby Castle and The Vinery. Familiarising yourself with the surroundings will not only impress your interviewers but also help you feel more confident when discussing how you can contribute to the team.
✨Tip Number 2
Show off your personality! As a Food and Beverage Assistant, being friendly and engaging is key. During your interview, let your enthusiasm shine through. Share stories about your previous customer service experiences and how you made a positive impact on customers.
✨Tip Number 3
Be ready for situational questions! Think about how you would handle various scenarios, like dealing with a difficult customer or managing busy periods. This shows that you’re adaptable and ready to tackle challenges head-on, which is exactly what we need at Raby.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, show your interest by asking about the team culture or upcoming events at Raby. This not only demonstrates your enthusiasm but also helps you gauge if it’s the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Food and Beverage Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your enthusiasm for the role and how you can bring a friendly vibe to our team at The Vinery.
Tailor Your Application: Make sure to tailor your application to the Food and Beverage Assistant role. Highlight any relevant experience, especially in customer service or food handling, and connect it back to what we do at Raby.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Raby.
How to prepare for a job interview at Raby Estates
✨Know Your Stuff
Familiarise yourself with Raby Castle and its offerings. Understand the role of a Food and Beverage Assistant and be ready to discuss how you can contribute to creating memorable experiences for visitors.
✨Show Your Personality
This role requires an outgoing and friendly attitude. During the interview, let your personality shine through! Share examples of how you've engaged with customers in the past and how you handle different situations.
✨Demonstrate Flexibility
Since the job involves working weekends and during events, highlight your availability and willingness to adapt to changing schedules. Mention any previous experience where you had to be flexible in your role.
✨Ask Thoughtful Questions
Prepare some questions about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if it's the right fit for you.