Dynamics 365 CRM Manager

Location: Shaw House, 27 West Way, Oxford, OX2 0QH

Salary: £47,000 (depending on experience)

Hours: 35

Contract Type: Permanent

We are RABI, the farmers charity. RABI supports farming people across England and Wales with expert, one-to-one practical, financial and emotional help, 365 days a year. From confidential advice and mental health support to direct financial assistance, our tailored services respond to the unique challenges of farming life. At the heart of our mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change.

Dynamics CRM RABI is on an exciting journey of digital transformation, with the implementation of Microsoft Dynamics 365 at the heart of our strategy, with the aim of enhancing the delivery of our services to the farming community, alongside supporter engagement and operational efficiency. This transition from legacy systems to a modern CRM platform represents a significant step forward in how we connect with and support our community.

We are seeking a proactive and technically skilled CRM Manager to lead the ongoing development, integration, and optimisation of our Microsoft Dynamics 365 CRM platform. This role will be pivotal in ensuring our CRM system supports strategic engagement, data-driven decision-making, and seamless cross-functional collaboration. You will oversee CRM architecture, data governance, and integrations with other systems, while enabling internal teams to use CRM tools effectively. This is a hands-on role requiring both strategic oversight and technical execution.

• Lead the configuration, customisation, and continuous improvement of Microsoft Dynamics 365 CRM.
• Collaborate with internal stakeholders to gather requirements and translate them into CRM functionality.
• Work alongside I.S. team to manage user roles, permissions, workflows, and automation to support business processes.
• Ensure data quality, consistency, and compliance with GDPR and internal policies.
• Develop and maintain data models, segmentation frameworks, and reporting dashboards.
• Manage integrations between Dynamics 365 and other platforms (e.g., event management, finance, volunteer management).
• Provide actionable insights through CRM analytics and reporting.
• Create user guides, process documentation, and training materials.

• Proven experience managing and developing Microsoft Dynamics 365 CRM systems.
• Strong understanding of CRM architecture, data structures, and integrations.
• Experience with data governance, GDPR compliance, and consent management.
• Ability to translate business needs into technical solutions.

Benefits include enrolment to Nest on commencement of employment and the opportunity to join RABI's group pension scheme with Standard Life where RABI makes contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%. Life assurance from day one. Access to our Employee Assistance Programme.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital status, or for any other reason which cannot be shown to be justifiable.