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- Tasks: Help customers plan trips and resolve issues with a friendly attitude.
- Company: Join rabbittransit, a leader in community mobility services.
- Benefits: Earn $17.15/hour with weekly pay and flexible part-time hours.
- Why this job: Make a real impact on people's lives while enhancing public transit accessibility.
- Qualifications: Bilingual skills required; customer service experience is a plus.
- Other info: Work Monday to Friday, 2pm-7pm, in a supportive team environment.
Schedule: Available shifts, Monday-Friday, 2pm-7pm
Location: 415 N. Zarfoss Drive York, PA 17404
Pay: $17.15/hour, Weekly Pay
Our customer service department operates Monday thru Friday 7 am – 7 pm and Saturdays 8 AM – 4 PM.
Imagine every \”ring\” being an opportunity to impact someone\’s day in a meaningful way. As a Customer Service Representative at rabbittransit, you\’re not just answering phone calls; you\’re helping people plan their trips, providing service information and resolving any problems passengers may encounter.
Your essential duties are the backbone of our mission – providing community members safe, reliable, and customer-centered mobility services. Calls are organized in our queue system, and as a customer service representative, you\’ll answer with politeness and professionalism, creating a lasting impression and fostering ridership. You\’ll play a pivotal part in making public transit more accessible, by offering information about our services and assisting with trip planning. Your responsibilities also include using computers to manage customers\’ trip reservations, resolving issues, handling fare collections, assisting at the transfer center with face to face customer service and contributing to community outreach.
Join us in turning every call into an opportunity to enhance mobility in our community.
The Authority is an equal employment opportunity employer.
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York/Adams/Franklin Customer Service Rep. - Part-Time (Bilingual Required) employer: rabbittransit
Contact Detail:
rabbittransit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land York/Adams/Franklin Customer Service Rep. - Part-Time (Bilingual Required)
✨Tip Number 1
Familiarise yourself with the local public transport system and services offered by rabbittransit. Understanding the routes, schedules, and common customer queries will help you provide accurate information and demonstrate your commitment to enhancing mobility in the community.
✨Tip Number 2
Practice your bilingual communication skills, especially in a customer service context. Being able to effectively assist customers in both languages will set you apart and show that you can cater to a diverse clientele.
✨Tip Number 3
Prepare for potential scenarios you might encounter on the job, such as handling difficult customer interactions or resolving trip planning issues. Role-playing these situations with a friend can boost your confidence and improve your problem-solving skills.
✨Tip Number 4
Show enthusiasm for community engagement and outreach. Think of ways you could contribute to promoting rabbittransit services within the community, as this aligns with the company's mission and demonstrates your proactive approach to the role.
We think you need these skills to ace York/Adams/Franklin Customer Service Rep. - Part-Time (Bilingual Required)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Highlight your bilingual skills and any relevant experience in customer service.
Tailor Your CV: Customise your CV to reflect your experience in customer service, particularly in a bilingual context. Emphasise any previous roles where you assisted customers, resolved issues, or provided information effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to make a positive impact on customers' experiences. Mention specific examples of how you've helped others in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at rabbittransit
✨Showcase Your Bilingual Skills
Since this role requires bilingual abilities, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages to show your fluency and confidence.
✨Understand the Company’s Mission
Familiarise yourself with rabbittransit’s mission of providing safe and reliable mobility services. Be ready to discuss how your values align with theirs and how you can contribute to enhancing community mobility.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service.
✨Demonstrate Professionalism and Politeness
As a Customer Service Representative, your demeanor is crucial. Practice maintaining a polite and professional tone throughout the interview, as this will reflect how you would interact with customers on the job.
