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- Tasks: Help customers plan trips and resolve issues with a friendly attitude.
- Company: Join rabbittransit, a leader in community mobility services.
- Benefits: Earn $17.15/hour with weekly pay and flexible part-time shifts.
- Why this job: Make a real impact on people's lives while gaining valuable experience.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: Work Monday to Friday, 8am-1pm, in a supportive team environment.
Schedule: Available shifts, Monday-Friday, 8am-1pm
Location: 415 N. Zarfoss Drive York, PA 17404
Pay: $17.15/hour, Weekly Pay
Our customer service department operates Monday thru Friday 7 am – 7 pm and Saturdays 8 AM – 4 PM.
Imagine every \”ring\” being an opportunity to impact someone\’s day in a meaningful way. As a Customer Service Representative at rabbittransit, you\’re not just answering phone calls; you\’re helping people plan their trips, providing service information and resolving any problems passengers may encounter.
Your essential duties are the backbone of our mission – providing community members safe, reliable, and customer-centered mobility services. Calls are organized in our queue system, and as a customer service representative, you\’ll answer with politeness and professionalism, creating a lasting impression and fostering ridership. You\’ll play a pivotal part in making public transit more accessible, by offering information about our services and assisting with trip planning. Your responsibilities also include using computers to manage customers\’ trip reservations, resolving issues, handling fare collections, assisting at the transfer center with face to face customer service and contributing to community outreach.
Join us in turning every call into an opportunity to enhance mobility in our community.
The Authority is an equal employment opportunity employer.
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York/Adams/Franklin Customer Service Rep. - Part-Time employer: rabbittransit
Contact Detail:
rabbittransit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land York/Adams/Franklin Customer Service Rep. - Part-Time
✨Tip Number 1
Familiarise yourself with the local public transport system and services offered by rabbittransit. Understanding the routes, schedules, and common customer queries will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Simulating customer interactions can prepare you for the types of calls you'll handle, showcasing your ability to remain polite and professional under pressure.
✨Tip Number 3
Demonstrate your commitment to community service. Research local mobility challenges and think about how you can contribute positively to the community through your role as a Customer Service Representative.
✨Tip Number 4
Network with current or former employees of rabbittransit. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace York/Adams/Franklin Customer Service Rep. - Part-Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Representative at rabbittransit. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle customer inquiries effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've positively impacted customers in previous roles, showcasing your problem-solving skills and professionalism.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at rabbittransit
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the services offered by rabbittransit and think about how you can contribute to enhancing mobility in the community.
✨Showcase Your Communication Skills
Since the role involves answering calls and assisting customers, practice clear and polite communication. Be prepared to demonstrate your ability to handle difficult situations and resolve issues effectively during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved a problem or provided excellent service.
✨Express Your Passion for Customer Service
Convey your enthusiasm for helping others and making a positive impact on their day. Share any relevant experiences that highlight your commitment to providing exceptional customer service.
