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- Tasks: Help customers plan trips and resolve issues with a friendly attitude.
- Company: Join rabbittransit, a leader in community mobility services.
- Benefits: Enjoy weekly pay at $17.15/hour and a Monday-Friday schedule.
- Why this job: Make a real impact on people's lives while enhancing public transit accessibility.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: Work in a supportive environment focused on community outreach.
The predicted salary is between 28000 - 42000 £ per year.
Location: 415 N. Zarfoss Drive. York, PA 17404
Pay: $17.15/hour, Weekly Pay
Schedule: Monday-Friday 7:30am-4pm
Our customer service department operates Monday thru Friday 7 AM – 7 PM and Saturdays 8 AM – 4 PM..
Imagine every \”ring\” being an opportunity to impact someone\’s day in a meaningful way. As a Customer Service Representative at rabbittransit, you\’re not just answering phone calls; you\’re helping people plan their trips, providing service information and resolving any problems passengers may encounter.
Your essential duties are the backbone of our mission – providing community members safe, reliable, and customer-centered mobility services. Calls are organized in our queue system, and as a customer service representative, you\’ll answer with politeness and professionalism, creating a lasting impression and fostering ridership. You\’ll play a pivotal part in making public transit more accessible, by offering information about our services and assisting with trip planning. Your responsibilities also include using computers to manage customers\’ trip reservations, resolving issues, handling fare collections, assisting at the transfer center with face to face customer service and contributing to community outreach.
Join us in turning every call into an opportunity to enhance mobility in our community.
The Authority is an equal employment opportunity employer.
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York/Adams/Franklin Customer Service Rep. - Full-Time employer: rabbittransit
Contact Detail:
rabbittransit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land York/Adams/Franklin Customer Service Rep. - Full-Time
✨Tip Number 1
Familiarise yourself with the local public transport system in York, Adams, and Franklin. Understanding the routes, schedules, and common issues faced by passengers will help you provide better service and demonstrate your commitment to the role.
✨Tip Number 2
Practice active listening skills. As a Customer Service Representative, you'll need to understand and address customer concerns effectively. Role-playing scenarios with friends or family can help you refine these skills before the interview.
✨Tip Number 3
Research rabbittransit’s mission and values. Being able to articulate how your personal values align with theirs during the interview will show that you're not just looking for any job, but that you're genuinely interested in contributing to their community-focused goals.
✨Tip Number 4
Prepare examples of how you've handled difficult customer interactions in the past. Highlighting your problem-solving abilities and your approach to maintaining professionalism under pressure will set you apart from other candidates.
We think you need these skills to ace York/Adams/Franklin Customer Service Rep. - Full-Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've positively impacted customers in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of rabbittransit that resonate with you, and explain how your skills can contribute to their mission of providing reliable mobility services.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at rabbittransit
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the services offered by rabbittransit and think about how you can contribute to enhancing mobility in the community.
✨Showcase Your Communication Skills
Since the role involves answering calls and assisting customers, practice clear and polite communication. Be prepared to demonstrate your ability to handle difficult situations and resolve issues effectively during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved a problem or provided excellent service.
✨Express Your Passion for Customer Service
Convey your enthusiasm for helping others and making a positive impact on their day. Share any relevant experiences that highlight your commitment to providing exceptional customer service.
