At a Glance
- Tasks: Design and manage exciting small-group tour products across the UK and Europe.
- Company: Join Rabbie's Tours, a leader in authentic and sustainable travel experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Be part of a passionate team creating unforgettable travel experiences for customers.
- Qualifications: Experience in tour operations or product management is essential.
- Other info: Collaborative environment with a focus on creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Who we are At Rabbie's Tours, we're passionate about delivering exceptional, small group tours across the UK and Europe. With a focus on authentic experiences, sustainable travel, and exceptional customer service, we take pride in our deep knowledge of local culture, history, and hidden gems. As we continue to grow and expand, we're looking for a Product Team Lead to join our team.
Your Role As the Product Team Lead, you will design, develop, and manage exceptional small-group tour products. Your role will be central to ensuring our tours are inspiring, operationally sound, legally compliant and commercially viable. You will be responsible for building detailed routes and itineraries, and ensuring all products operate within legal driver hours and operational constraints.
Your Responsibilities:
- Design new small group tour itineraries aligned with the Rabbie's brand, customer expectations, and regional storytelling.
- Review and refine existing products to improve quality, efficiency, and profitability.
- Own products from concept through launch and ongoing performance management.
- Create detailed route plans including driving distances, journey times, stop durations, and contingency options.
- Commercial awareness and confidence working with costs & margins.
- Strong written communication skills for clear itinerary and operational documentation.
- Collaborate with Operations, Sales, Marketing, and Driver Guides to ensure products are clearly documented and smoothly delivered.
- Produce detailed operational notes, timings, and handover documentation for each tour.
- Support training and briefing of Driver Guides on new or updated itineraries.
- Monitor product performance, customer feedback, and operational challenges.
- Identify opportunities to improve margins, customer satisfaction, and operational efficiency.
- Support pricing decisions through cost analysis and itinerary structure.
Your Skills, Experience and Qualifications:
- Essential Experience in tour operations, product management, or itinerary planning within tourism.
- Strong understanding of route planning, timing, and logistical constraints.
- Knowledge of (or willingness to learn) Legal & Geographical Regulatory compliance.
- Excellent organisational skills with strong attention to detail.
- Operational and commercial realities of small-group touring.
Application Closing Date 24th January
Product Team Lead employer: Rabbies
Contact Detail:
Rabbies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Team Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching Rabbie’s Tours inside out. Understand their values, products, and customer expectations. We want to see your passion for small group tours shine through when you chat with us!
✨Tip Number 3
Showcase your skills with a portfolio or examples of your previous work. Whether it’s itineraries you’ve designed or projects you’ve managed, we love seeing how you’ve made an impact in your past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Rabbie’s Tours.
We think you need these skills to ace Product Team Lead
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for travel and tours shine through! We want to see how much you care about creating amazing experiences for our customers.
Be Specific: Use concrete examples from your past experiences to demonstrate your skills in product management and itinerary planning. This helps us understand how you can contribute to our team!
Tailor Your Application: Make sure to align your application with our values and the specifics of the role. Highlight your understanding of operational constraints and customer expectations to show us you're a great fit.
Keep It Clear and Concise: Strong written communication is key! Ensure your application is well-structured and easy to read. We appreciate clarity, so avoid jargon and get straight to the point.
How to prepare for a job interview at Rabbies
✨Know Your Routes
Familiarise yourself with popular tour routes and itineraries that align with Rabbie's brand. Be ready to discuss how you would design new tours or improve existing ones, showcasing your understanding of regional storytelling and customer expectations.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational skills and attention to detail. Discuss how you've managed complex itineraries in the past, ensuring they were operationally sound and legally compliant, which is crucial for this role.
✨Understand the Commercial Side
Brush up on your knowledge of cost analysis and pricing strategies. Be prepared to talk about how you would approach improving margins and profitability for tour products, demonstrating your commercial awareness.
✨Collaborate Effectively
Think about how you can work with different teams like Operations, Sales, and Marketing. Prepare to share experiences where you successfully collaborated to deliver a project, as teamwork will be key in this role.
