At a Glance
- Tasks: Provide IT support and enhance security for a growing organisation.
- Company: Join Rabbie's Tours, a passionate team delivering exceptional travel experiences.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on personal and technical development.
- Why this job: Develop advanced skills in Microsoft 365 and cybersecurity while making a real impact.
- Qualifications: Degree in IT or related field and experience in service desk support.
The predicted salary is between 28800 - 43200 £ per year.
At Rabbie's Tours, we're passionate about delivering exceptional, small group tours across the UK and Europe. With a focus on authentic experiences, sustainable travel, and exceptional customer service, we take pride in our deep knowledge of local culture, history, and hidden gems.
Your Role: You will join a close-knit IT team that supports all aspects of IT operations and security across a growing organisation. This is an ideal opportunity for a motivated engineer wishing to develop advanced skills in Microsoft 365, Intune, and cybersecurity. You will be responsible for day-to-day support while progressively taking on security and modern workplace responsibilities.
Your Responsibilities:
- Provide 1st–2nd line support to end users
- Assist with onboarding/offboarding, including device setup, and account management
- Support Intune enrolled devices (Windows, iOS, Android)
- Manage asset lifecycle and documentation
- Support day-to-day O365 administration with guidance from senior staff
- Assist with identity & access management
- Help improve automation and governance
- Support incident response (phishing, suspicious activity, endpoint alerts)
- Assist with security monitoring (Defender, audit logs, sign-in logs)
- Help maintain compliance, patching, and vulnerability remediation
- Participate in security improvement projects
Your Skills, Experience and Qualifications:
- Essential: Degree-level education in IT, Computing, Cybersecurity or related experience.
- Strong understanding of core IT concepts (networking, Windows, identity, endpoints)
- Experience in 1st line or service desk support environment
- Knowledge of Microsoft 365 (user/admin concepts)
- Basic understanding of Intune or mobile/endpoint management systems
- Strong troubleshooting and analytical skills
- Understanding of security fundamentals (authentication, MFA, phishing prevention, device compliance, patching)
- Fast learner with strong initiative
- Excellent communication and documentation skills
- Collaborative, proactive, and eager to develop technically
- Comfortable balancing reactive support with project‑based work
- Desirable: Experience with Microsoft Intune (enrolment, compliance, configuration profiles)
- Exposure to O365 admin (Exchange Online, SharePoint, Teams, identity, licensing)
- Knowledge of cybersecurity tools (preferably Defender, Sentinel, compliance centre)
- Understanding of Azure AD / Entra ID (groups, roles, conditional access)
- Experience with vulnerability management or incident response
- Certification‑backed expertise, supported by relevant hands‑on experience, is highly valued for this role.
IT Support Engineer in Edinburgh employer: Rabbies
At Rabbie's Tours, we pride ourselves on fostering a collaborative and supportive work environment where every team member is valued. As an IT Support Engineer in our Edinburgh office, you'll have the opportunity to enhance your skills in a dynamic setting while contributing to our mission of delivering exceptional travel experiences. With a focus on employee growth, we offer ongoing training and development opportunities, ensuring you can thrive in your career while enjoying the unique culture and vibrant atmosphere of our city.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Edinburgh
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's a great way to connect with potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and troubleshooting successes. This gives you a chance to demonstrate your expertise in Microsoft 365 and cybersecurity.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues, especially around Intune and security incidents. We want to see your problem-solving skills in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Rabbie's Tours.
We think you need these skills to ace IT Support Engineer in Edinburgh
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for IT and support shine through. We love seeing candidates who are genuinely excited about technology and helping others!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We want to see how your background aligns with our needs, especially in Microsoft 365 and cybersecurity.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rabbies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and cybersecurity basics. Be ready to discuss how you've used these tools in past roles or projects. The more specific examples you can provide, the better!
✨Show Off Your Troubleshooting Skills
Prepare to demonstrate your problem-solving abilities. Think of a few scenarios where you successfully resolved IT issues, especially in a service desk environment. This will show that you can handle the day-to-day support tasks effectively.
✨Communicate Clearly
Since you'll be working closely with end users, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and active listening to show that you can bridge the gap between tech and non-tech folks.
✨Be Ready for Security Questions
Given the emphasis on security in this role, prepare for questions about incident response and security fundamentals. Brush up on topics like phishing prevention and device compliance, and be ready to share your thoughts on improving security measures.
