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- Tasks: Provide top-notch support and manage VIP tickets while mentoring your team.
- Company: Join Rabb-IT, a leading tech company in Leeds with a focus on exceptional service.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and relationship building.
- Why this job: Make a real difference by resolving technical challenges and coaching others.
- Qualifications: Experience in Managed Services and knowledge of Microsoft 365 and Azure required.
The predicted salary is between 35000 - 45000 £ per year.
Rabb-IT is seeking a Senior Service Desk Engineer in Leeds, UK. This role is crucial for providing exceptional service desk support, managing time-sensitive VIP tickets while adhering to KPIs and SLAs. The person will coach other team members and handle technical challenges effectively.
Required qualifications include:
- Experience in Managed Services
- Knowledge of Microsoft 365
- Knowledge of Azure
- Knowledge of ITIL processes
- Relevant certifications
Join us to build strong relationships within the team and ensure high-quality services.
Senior Service Desk Engineer: VIP Ticket Resolver & Mentor in Leeds employer: Rabb-IT
Contact Detail:
Rabb-IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Engineer: VIP Ticket Resolver & Mentor in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Rabb-IT or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and ITIL processes. We recommend practising common interview questions related to VIP ticket resolution and team mentoring to showcase your expertise.
✨Tip Number 3
Showcase your soft skills! As a Senior Service Desk Engineer, building relationships is key. Be ready to discuss how you've effectively coached team members and handled challenging situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Service Desk Engineer: VIP Ticket Resolver & Mentor in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Managed Services and your knowledge of Microsoft 365 and Azure. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant certifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Service Desk Engineer role. Share specific examples of how you've managed VIP tickets and coached team members in the past.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've tackled technical challenges effectively. We love seeing how you approach problems and find solutions, especially in high-pressure situations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Rabb-IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and ITIL processes. Be ready to discuss how you've used these tools in past roles, especially in managing VIP tickets and resolving technical challenges.
✨Showcase Your Mentoring Skills
Since this role involves coaching other team members, think of examples where you've successfully mentored someone. Be prepared to share your approach to mentoring and how it has positively impacted your team.
✨Understand KPIs and SLAs
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to service desk operations. Be ready to discuss how you’ve met or exceeded these in previous positions.
✨Build Rapport with the Interviewers
Remember, this role is about building strong relationships within the team. Approach the interview as a conversation, not an interrogation. Show your personality and how you can contribute to a positive team dynamic.