At a Glance
- Tasks: Be the friendly voice for members in need, providing top-notch service and problem-solving.
- Company: Join RAA, a trusted brand in South Australia with over 120 years of community support.
- Benefits: Enjoy generous pay, flexible work, ongoing training, and exclusive discounts.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference by helping people during stressful moments in their lives.
- Qualifications: Confident, empathetic individuals with great communication and multitasking skills.
The predicted salary is between 26116 - 26738 £ per year.
Multiple full-time positions available | Generous pay rates | Great benefits
Monday 31st August start date | Extensive training provided | Fun, hard-working team
24/7 call centre - core hours 5:00 AM - 1:00 AM | Roster provided 6 weeks in advance
Your new opportunity
RAA's Roadside Assistance Centre is growing — and we've got multiple Call Centre Consultant roles up for grabs. You'll be the first friendly voice our members and clients hear when their car breaks down. Reporting to the Team Manager, you'll turn a stressful moment into a calm, sorted one.
You will:
- Answer member and client calls with professionalism and empathy
- Deliver top-tier service that keeps members coming back
- Solve problems on the spot, minimising escalations
- Collaborate with your team and help drive better ways of working
- Hit monthly KPIs and call quality standards
About you
You're confident, self-motivated and thrive in a high-performing team. You've also got:
- A knack for fast-paced call centre work
- Sharp attention to detail and solid multitasking skills
- A professional phone manner with genuine empathy
- Good knowledge of Adelaide metro and SA country areas
- Solid MS Office and database/data-entry skills
- Excellent communication and a natural flair for great customer service
Please note: this role involves a rotating roster, including shifts and weekend work.
About us
Established in 1903, RAA has grown up alongside South Australia - and for more than 120 years, the community has trusted us to have their back. Known for our iconic road service and insurance, we now support over 840,000 members across travel, solar and battery solutions, EV charging and more. Our purpose is simple: be better for our members and better for our community. Guided by our values — Member Obsessed, Doing the Right Thing, Delivering Together and Courageously Challenging.
Benefits
We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:
- Free RAA premium road service
- Access to our RAA Rewards Program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan
You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA. We're committed to a diverse, inclusive workplace where everyone is valued for their unique contributions. We welcome applications from people of all ages and backgrounds, including people living with disability, First Nations Peoples, LGBTIQA+ community members, and people from culturally diverse backgrounds.
Call Centre Consultant - Roadside Assistance employer: RAA
RAA is an exceptional employer, offering a vibrant and supportive work culture that prioritises employee wellbeing and development. With extensive training, flexible work arrangements, and a commitment to diversity and inclusion, RAA empowers its team members to thrive while making a meaningful impact in the community. Join us in our mission to be the #1 employer of choice in South Australia, where you can enjoy generous benefits and be part of a fun, hard-working team dedicated to delivering top-tier service.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Consultant - Roadside Assistance
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RAA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RAA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Consultant - Roadside Assistance
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RAA:Your cover letter is your chance to shine! Tell us why you want to work at RAA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RAA!
How to prepare for a job interview at RAA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
