At a Glance
- Tasks: Lead a dynamic team to deliver high-performance service and manage daily operations.
- Company: Join RA Dalton, the national leader in off-mains drainage with a family business culture.
- Benefits: Enjoy competitive salary, private medical and dental insurance, pension plan, and professional growth opportunities.
- Other info: Be part of a supportive environment with excellent career advancement potential.
- Why this job: Make a real impact by providing top-notch service and leading a dedicated team.
- Qualifications: Experience in service management and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Unit 10c, Beechburn Industrial Estate, Crook, DL15 8RA
Company: RA Dalton Ltd
Salary Range: £30,000 – £40,000
Job Type: Full-Time, Permanent
Schedule: Monday to Friday
Work Location: In person
Benefits: RA Dalton offers a competitive salary package along with additional benefits including:
- Private medical insurance
- Private dental insurance
- Company Pension Plan
- Bonus Scheme / Annual Profit Sharing Scheme
- Company Events
- Free parking
- On-site parking
- Workwear provided
- Training and development
- Opportunities for professional growth
You will be part of a dynamic team that values collaboration, innovation, and a supportive work environment.
Company Overview: Whilst we retain our heritage and culture as a family business, we’ve grown to be the national leader in off‑mains drainage. Our employees are the heart of everything we do, and this role will be based in a friendly and professional office environment.
Job Description: An exciting new opportunity has become available at RA Dalton, leading waste water specialists, for an experienced Service Manager. As a Service Manager you will lead your team to deliver high performance in the areas of scheduling planned preventative and reactive maintenance. Reporting to the senior manager you will support the operational execution of our business strategies. You will be able to manage varied tasks with conflicting priorities, you will have great leadership skills, understand complex industry practices, liaise directly with key accounts customers to maintain relationships and ensure high levels of productivity are maintained within your team. You will be committed to providing the highest quality person centered service to both clients and the workforce with customer satisfaction at the heart of your approach. The post holder will be delegated additional responsibilities and or management projects by the Senior Manager.
General Responsibilities: Manage service engineers and subcontractors including arranging daily/weekly work schedules, booking accommodation, any hire requirements and providing first line support. Resolve operational problems and be responsible for the day-to-day operation of the service team.
Operational Responsibilities: Be a key contact for engineers and subcontractors. Be a key contact for customers – dealing with extensive telephone calls, emails and all other enquiries. Liaising with customers/suppliers – including booking service visits, dealing with break downs, problems, fault finding, dealing with any complaints, quotations, general enquiries, hiring equipment, supply of parts, etc. Responsible for financial elements of the department including pricing jobs, quotations, costing jobs, preparing for invoicing.
Service Manager employer: RA Dalton Ltd
RA Dalton Ltd is an exceptional employer that prioritises employee well-being and professional growth within a supportive and collaborative work environment. Located in Crook, our family-run business offers a competitive salary package, comprehensive benefits including private medical and dental insurance, and opportunities for training and development, making it an ideal place for those seeking a meaningful career in the waste water industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching RA Dalton and understanding their values and services. Tailor your responses to show how your experience aligns with their mission of providing top-notch service and maintaining strong customer relationships.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your leadership skills and how you handle operational challenges. This will help you shine when it’s time to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your leadership skills and experience in managing teams, as well as any relevant industry knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our values at RA Dalton. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've resolved operational issues in the past. We’re looking for someone who can think on their feet and keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at RA Dalton!
How to prepare for a job interview at RA Dalton Ltd
✨Know the Company Inside Out
Before your interview, take some time to research RA Dalton Ltd. Understand their values, services, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or resolved conflicts. Highlight how you can motivate and support your team to achieve high performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of specific scenarios where you've dealt with scheduling issues or customer complaints, and be ready to discuss how you approached these situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the company's future goals, or how success is measured in the Service Manager role. This shows you're engaged and thinking about how you can contribute.
