Service Manager in Crook

Location: Unit 10c, Beechburn Industrial Estate, Crook, DL15 8RA

Company: RA Dalton Ltd

Salary Range: £30,000 – £40,000

Job Type: Full-Time, Permanent

Schedule: Monday to Friday

Work Location: In person

Benefits:

• Private medical insurance
• Private dental insurance
• Company Pension Plan
• Bonus Scheme / Annual Profit Sharing Scheme
• Company Events
• Free parking
• On-site parking
• Workwear provided
• Training and development
• Opportunities for professional growth

You will be part of a dynamic team that values collaboration, innovation, and a supportive work environment.

Company Overview:

Whilst we retain our heritage and culture as a family business, we’ve grown to be the national leader in off‑mains drainage. Our employees are the heart of everything we do, and this role will be based in a friendly and professional office environment.

Job Description:

An exciting new opportunity has become available at RA Dalton, leading waste water specialists, for an experienced Service Manager. As a Service Manager you will lead your team to deliver high performance in the areas of scheduling planned preventative and reactive maintenance. Reporting to the senior manager you will support the operational execution of our business strategies. You will be able to manage varied tasks with conflicting priorities, you will have great leadership skills, understand complex industry practices, liaise directly with key accounts customers to maintain relationships and ensure high levels of productivity are maintained within your team. You will be committed to providing the highest quality person centered service to both clients and the workforce with customer satisfaction at the heart of your approach. The post holder will be delegated additional responsibilities and or management projects by the Senior Manager.

General Responsibilities:

• Manage service engineers and subcontractors including arranging daily/weekly work schedules, booking accommodation, any hire requirements and providing first line support
• Resolve operational problems and be responsible for the day-to-day operation of the service team

Operational Responsibilities:

• Be a key contact for engineers and subcontractors
• Be a key contact for customers – dealing with extensive telephone calls, emails and all other enquiries
• Liaising with customers/suppliers – including booking service visits, dealing with break downs, problems, fault finding, dealing with any complaints, quotations, general enquiries, hiring equipment, supply of parts, etc.
• Responsible for financial elements of the department including pricing jobs, quotations, costing jobs, preparing for invoicing
• Ensure the department complies with requirements of H & S and any other policies
• Ensuring the department meets the needs of company – performance and financials by way of maximising departmental profitability through the sale of labour, parts and materials
• Maintain office efficiency by ensuring all procedures implemented are adhered to
• You will be office-based but at times be required for attendance at meetings or events.

The duties outlined above are not intended to be exhaustive and may change as the needs of the department alter in line with current agendas.

A successful Service Manager candidate will have various prerequisite skills and qualifications for the position these include:

• Experience in field service management essential
• Strong leadership ability and team spirit
• In-depth knowledge and experience of the industry best practices and service delivery standard
• Excellent interpersonal and customer service skills
• Excellent written and verbal communication skills
• Excellent organisational skills
• Problem solving skills

How To Apply:

If you are passionate about leading a team, driving service excellence, and ensuring the smooth running of a busy department, we’d love to hear from you. Please submit your updated CV and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for the Service Manager position. Send your application to recruitment@radalton.co.uk

Join us as a Service Manager and play a vital role in maintaining our reputation for quality, reliability, and exceptional customer care. Apply now and become a valued leader within our dedicated team!

RA Dalton is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: This job description is intended to convey information essential to understanding the scope of the Service Manager position and is not intended to be an exhaustive list of responsibilities, duties, and skills required. The company reserves the right to modify the job description as needed.