Key Account Coordinator in Crook

Location: Unit 10c, Beechburn Industrial Estate, Crook, DL15 8RA

Company: RA Dalton Ltd

Salary Range: Competitive (based on experience)

Job Type: Full-Time, Permanent

Schedule: Monday to Friday

Work Location: In person

Benefits:

• Private medical insurance
• Private dental insurance
• Company Pension Plan
• Bonus Scheme / Annual Profit Sharing Scheme
• Company Events
• Free parking
• On-site parking
• Workwear provided
• Training and development
• Opportunities for professional growth

Company Overview:

Whilst we retain our heritage and culture as a family business, we’ve grown to be the national leader in off‑mains drainage. Our employees are the heart of everything we do, the job will be in a friendly office.

Job Description:

We are looking for a Key Account Coordinator to join our team, with a focus on managing and supporting our key commercial accounts. This is a vital role for maintaining strong client relationships, ensuring timely service delivery, and providing smooth coordination between clients and our service teams.

Responsibilities:

• Act as the main point of contact for key commercial accounts, ensuring excellent customer service and account management.
• Use client portals and internal systems to manage work orders, service requests, and account records.
• Collaborate with the service team to plan and schedule maintenance, servicing, and empties for clients.
• Efficiently manage the service calendar to optimise resource allocation and minimise downtime.
• Communicate with clients to arrange suitable appointments, confirm scheduling, and provide updates.
• Monitor service requests, prioritising urgent or time‑sensitive tasks appropriately.
• Coordinate with field engineers to ensure they have the correct details, resources, and documentation for each appointment.
• Update and maintain service databases and client records, including service history and compliance documentation.
• Address scheduling conflicts or unforeseen issues quickly and effectively, ensuring minimal disruption.
• Provide regular updates and reports on account activity, service performance, and client satisfaction.

Requirements:

• Proven experience in scheduling, coordination, or account management roles, ideally within a service or facilities management environment.
• Strong organisational skills with the ability to manage multiple priorities in a fast‑paced setting.
• Excellent written and verbal communication skills to engage effectively with clients and internal teams.
• Proficiency in scheduling software, client portals, databases, and MS Office applications.
• Strong problem‑solving skills with the ability to adapt quickly to changing situations.
• High attention to detail to ensure accurate records and service data.
• A proactive and positive attitude, with the ability to work under pressure and meet deadlines.
• Customer‑focused mindset with the ability to build and maintain strong client relationships.

How To Apply:

If you are interested in joining RA Dalton Ltd as a Key Account Coordinator, we’d love to hear from you. Please submit your updated CV and a cover letter detailing your relevant experience and why you believe you are the ideal candidate for the Key Account Coordinator position. Send your application to recruitment@radalton.co.uk.

RA Dalton is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: This job description is intended to convey information essential to understanding the scope of the Key Account Coordinator position and is not intended to be an exhaustive list of responsibilities, duties, and skills required. The company reserves the right to modify the job description as needed.