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- Tasks: Support landlords and tenants with property management and resolve queries effectively.
- Company: Join a vibrant team in a fast-paced lettings environment.
- Benefits: Enjoy competitive pay, training opportunities, and great perks like gym discounts.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Great career progression and a fun, supportive team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Leamington Spa: Warwick. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.
Get full training and development.
A good understanding of the residential lettings industry.
Opportunity to undertake industry qualifications.
Fast paced, fun environment.
Regular team meetings.
Full company briefings.
A career pathway.
- Act as a central point of contact managing the effective resolution of queries from clients and colleagues.
- Coordinating urgent and routine repairs and maintenance.
- Liaising with trades people/contractors and keeping customers up to date.
- Organising safety inspections and managing remedial works.
- Liaising with landlords following regular property visits.
- Assisting customers with general tenancy queries.
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers.
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners.
- Providing a first-class service to maximise customer retention.
- Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved.
Skills Required:
- Strong customer service skills and confident communicator.
- Good team player.
- Ability to stay calm under pressure.
- Excellent negotiation and influencing skills.
- Excellent planning and organisational skills.
- Good analytical ability.
Benefits:
- Aviva Digi care + workplace / Car leasing and cycle to work scheme.
- Colleague discount scheme / Perks at work / Gym discounts.
- Life assurance / Workplace pension scheme.
- 23 days annual leave, increasing with length of service (and your birthday off).
Customer Service Advisor in Leek Wootton employer: RA Bennett
Contact Detail:
RA Bennett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Leek Wootton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle pressure, as these are key for a Customer Service Advisor role.
✨Tip Number 3
Be ready with examples! Think of specific situations where you’ve successfully resolved customer queries or managed a tricky situation. This will demonstrate your problem-solving abilities and your knack for keeping customers happy.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for their team!
We think you need these skills to ace Customer Service Advisor in Leek Wootton
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for customer service shine through! Make sure to express why you're excited about the role and how you can contribute to our Property Management Team.
Tailor Your CV: Don’t just send a generic CV. We love it when applicants highlight their relevant experience in property management or customer service. Use keywords from the job description to make your application stand out!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while still showcasing your personality and skills. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RA Bennett
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the residential lettings industry. Familiarise yourself with common tenancy queries and property management processes. This will not only show your enthusiasm but also demonstrate that you're ready to hit the ground running.
✨Show Off Your People Skills
As a Customer Service Advisor, you'll be dealing with landlords, tenants, and contractors regularly. Prepare examples of how you've successfully handled difficult situations or resolved conflicts in the past. This will highlight your strong communication and negotiation skills, which are crucial for the role.
✨Stay Calm Under Pressure
The job can get fast-paced, so think of scenarios where you've had to stay calm and organised during stressful situations. Share these experiences during your interview to showcase your ability to manage multiple tasks while maintaining a high level of service.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and career progression opportunities. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
