Our Deposit Specialists play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve when coming to the end of their tenancy. We’re on the lookout for people with great communication and relationship skills and a passion for delivering quality customer service!
Role
As a Property Manager: Deposit Specialist, you will fully manage your own portfolio of tenancies ending across any of our 60 brands. You will act as a key contact for our tenants and landlords in the end‑of‑tenancy process, from the moment notice is given through to the security deposit being released.
Responsibilities
- Arrange end‑of‑tenancy check‑out appointments with landlord, tenant, and supplier, communicating appropriately.
- Cross‑check original inventory against check‑out report and identify tenant liabilities.
- Negotiate with landlords and tenants to agree deductions within legislative timescales.
- Identify general maintenance or improvements to keep the property in good order.
- Work closely with branch colleagues to expedite the process when a new tenant moves in.
- Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners.
- Provide a first‑class service to maximise customer retention and re‑letting.
- Work as a team player, being helpful and supportive to colleagues.
- Ensure personal and team deadlines are met, service levels maintained and KPIs achieved.
Skills & Qualifications
- A positive 'can-do' approach is essential.
- Passionate about delivering exceptional customer service.
- Confident communicator, both verbal and written.
- Effective negotiating skills.
- Excellent organisational skills with attention to detail.
- Strong time‑management skills.
- Ability to problem‑solve.
- Ability to remain calm under pressure and work to timescales.
Customer Service Administrator in Leek Wootton employer: RA Bennett
At Accord: Countrywide, we pride ourselves on being an excellent employer by fostering a vibrant and supportive work culture in Royal Leamington Spa. Our team enjoys competitive salaries, comprehensive training, and ample opportunities for professional growth, all while working in a dynamic environment that values enthusiasm and customer service excellence. Join us to make a meaningful impact in the property industry and be part of a company that truly cares about its employees and customers alike.
