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- Tasks: Provide hands-on IT support and troubleshoot MacOS issues for users.
- Company: Join a dynamic tech team in a modern office environment.
- Benefits: Flexible working pattern, potential for extension, and a vibrant workplace.
- Other info: Ideal for those with experience in tech or premium office settings.
- Why this job: Be the go-to tech guru and make a difference in user experience.
- Qualifications: Strong MacOS support skills and a professional customer-facing attitude.
The predicted salary is between 30000 - 40000 £ per year.
Location: London
Duration: Initial 3 Months (likely extension)
Working Pattern: 3 Days Per Week Onsite
Start Date: ASAP
Overview
We are seeking a polished, customer-facing IT Support Engineer to work onsite as an embedded extension of the client’s internal IT team. This is a hands-on end-user support role within a modern office environment.
Core Requirements
- Strong MacOS support experience (essential)
- Professional customer-facing manner
- Able to work independently onsite
- Right to work in the UK
Technical Skills Required
- MacBook / MacOS troubleshooting and user support
- Google Workspace
- Okta
- Jira
- Slack
- Zoom
- Basic printer / meeting room / peripheral support
- User onboarding and offboarding
- Hardware swaps and device setup
Ideal Background
- Experience in tech, startup, media or premium office environments
- Used to supporting high-expectation users
- Reliable, presentable and proactive
- London based or easy commute into central London
If you are interested and would like to apply for this position, please contact me on josh@r3vamp.co.uk
Information Technology Support Engineer employer: R3vamp
Contact Detail:
R3vamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot MacOS issues or handle customer queries. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Show off your personality! When you're in front of potential employers, let your customer-facing skills shine through. Being reliable and presentable is key, so don’t hold back on showing them your proactive side.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong MacOS support experience and any relevant technical skills. We want to see how your background fits with the role, so don’t be shy about showcasing your customer-facing experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this IT Support Engineer role. We love seeing enthusiasm, so let us know what excites you about working with our team in a modern office environment.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tech issues in the past. We’re looking for someone who can work independently and handle high-expectation users, so share those success stories that demonstrate your proactive approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at R3vamp
✨Know Your Tech Inside Out
Make sure you brush up on your MacOS support skills. Be ready to discuss troubleshooting techniques and share examples of how you've resolved issues in the past. This role is all about hands-on support, so showing your technical prowess will definitely impress.
✨Show Off Your Customer Service Skills
Since this position requires a professional customer-facing manner, think of scenarios where you've provided excellent service. Prepare to talk about how you handle difficult situations and ensure users feel supported. A friendly attitude goes a long way!
✨Familiarise Yourself with Tools
Get comfortable with Google Workspace, Okta, Jira, Slack, and Zoom before the interview. You might be asked about your experience with these tools, so having specific examples of how you've used them in previous roles will set you apart from other candidates.
✨Be Ready for Onsite Scenarios
Since you'll be working onsite, think about how you would approach user onboarding and offboarding, as well as hardware swaps. Prepare to discuss your strategies for managing these tasks efficiently while maintaining a high level of user satisfaction.