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- Tasks: Support IT services in a school environment, ensuring security and uptime for staff and students.
- Company: Join a dynamic educational institution in Croydon with a focus on technology.
- Benefits: Competitive daily rate, hands-on experience, and the chance to make a difference.
- Why this job: Be part of a team that enhances learning through reliable IT support.
- Qualifications: 3+ years in IT support, strong knowledge of Windows and Mac OS.
- Other info: Short-term contract with potential for future opportunities.
The predicted salary is between 40000 - 60000 £ per year.
Job Description
Role: L2 IT Support Engineer – 6 Week Contract
Location: Croydon (on-site)
Start: ASAP
Rate: Circa £200/day (Outside IR35)
Enhaced DBS Certificate
Overview:
We’re looking for an experienced L2 IT Support Engineer to provide short-term backfill in Croydon. You’ll be responsible for maintaining and supporting all IT services across the school environment, ensuring uptime, safeguarding and security for staff and pupils.
Key Responsibilities:
- Maintain and support all IT services, systems, and devices (local & remote)
- Ensure secure access and data backup in line with school requirements
- Prioritise safe use of IT for students, working closely with safeguarding team
- Proactively monitor and maintain the IT network, troubleshooting issues
- Manage and resolve tickets via the service desk, providing in-person support where needed
- Escalate problems to third parties when required
- Oversee installation, configuration, and administration of users and devices
- Maintain IT asset register and documentation
- Carry out routine maintenance of classroom IT to minimise teaching disruption
- Monitor IT systems for viruses, malfunctions, and errors
- Collaborate with inTEC Education and other service providers on ongoing projects
Skills & Experience (Essential):
- 3+ years in IT support, with at least 1 year in a senior role
- Strong knowledge of Windows and Mac OS
- Microsoft administration (Windows Server, O365, Azure, Intune, Entra ID)
- Networking: DHCP, DNS, TCP/IP, VLANs, switching, wireless
- Strong knowledge of Microsoft applications
- Enhanced DBS (mandatory)
Desirable:
- IT certifications
- MIS systems experience (e.g. SIMS)
- Previous school/education sector experience
- Experience with SaaS/cloud support
- Knowledge of safeguarding in IT (web/email security)
Level 2 IT Support Engineer employer: R3vamp Limited
Contact Detail:
R3vamp Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 IT Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who have experience in education. They might know of opportunities or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd handle specific issues like network outages or user access problems. We want you to show off your troubleshooting skills!
✨Tip Number 3
Don’t forget to showcase your soft skills! As an L2 IT Support Engineer, communication is key. Be ready to explain technical concepts in simple terms and demonstrate your ability to work with both staff and students.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Level 2 IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially any roles where you've worked in a school environment. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the L2 IT Support Engineer role. Share specific examples of how you've maintained IT services and supported users in the past – we love a good story!
Show Off Your Technical Skills: Be sure to list all your technical skills that are relevant to the role, like your knowledge of Windows, Mac OS, and Microsoft administration. We’re looking for someone who can hit the ground running, so make it easy for us to see what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at R3vamp Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac OS, as well as Microsoft administration tools like O365 and Azure. Be ready to discuss your experience with networking protocols like DHCP and DNS, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved IT issues in the past. Think about specific tickets you've managed or complex problems you've solved, especially in a school environment. This will demonstrate your ability to handle the responsibilities of the role.
✨Understand the Importance of Safeguarding
Since this role involves working closely with safeguarding teams, be prepared to discuss your understanding of IT security and how it relates to student safety. Highlight any relevant experience you have in ensuring secure access and data protection.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the school's IT infrastructure or ongoing projects. This shows your genuine interest in the role and helps you gauge if the environment is the right fit for you.