?Customer Service Advisor
Swindon
Initial 3 months, with view to extend
£13.45ph
?Your New Role
Our client are looking for a friendly and caring Customer Service
Advisor to join their team in Swindon on an initial three-month
contract. You will be the first point of contact for customers
who need help, making sure their questions and problems are dealt
with quickly and fairly. You will speak to customers by phone,
email, live chat and letter, and will need to listen carefully
and understand their situation. You will gather information, look
into complaints and make fair decisions based on the facts. You
will also keep clear and accurate records of customer
conversations and the actions taken to help them. Working with
other teams will be an important part of the role, as you will
help resolve problems and look for ways to prevent the same
issues happening again. You may also need to direct customers to
other teams or organisations if they need further support.
Ensuring Your Success
Ideally, you will have previous experience in a customer service
role, preferably within a regulated or customer-focused
environment. You will have experience dealing with complaints,
difficult situations or customer issues and be confident speaking
to people by phone and in writing. You will need to be a good
listener, have strong communication skills and be able to
understand different customer needs. You will be comfortable
looking into problems, gathering information and making fair
decisions. Experience using CRM or case management systems would
also be useful. Most importantly, you will be patient,
understanding and able to deal with sensitive conversations in a
calm and professional way.
In Return
This is a great opportunity to join a supportive customer service
team in Swindon on an initial three-month contract. The role
offers an hourly rate of £13-£14 and will give you the
opportunity to build your customer service experience within a
professional and regulated environment.
Customer Service Representative in Swindon employer: R3vamp Limited Careers
Join a dynamic and rapidly growing SaaS organisation in Reading, where your role as a Scrum Master will not only allow you to implement Agile practices but also make a significant impact on product delivery. With a strong focus on employee growth, you will benefit from a collaborative work culture that encourages innovation and continuous improvement, alongside flexible working arrangements that support a healthy work-life balance. This is an excellent opportunity to enhance your skills in a supportive environment while contributing to the success of a forward-thinking company.
