Training Content & Enablement Manager in London

As a Training Content & Enablement Manager, you will play a key role in supporting the Customer Training team by creating, developing and maintaining engaging, effective and scalable learning content. You will manage the full lifecycle of customer training materials, from initial creation and publication through to regular review, updates and retirement.

Working closely with teams including Product, Product Marketing, Customer Success and Training, you will ensure that customer-facing content remains accurate, relevant and aligned with product developments and organisational priorities. You will create accessible and reusable learning resources that support customer adoption and confidence, while using digital and AI-enabled tools where appropriate to improve the way content is created and delivered.

You will also maintain a prioritised content roadmap, using product release schedules, customer feedback and learner needs to plan upcoming content and reduce last-minute requests. The role will focus on developing self-service learning solutions that complement trainer-led sessions and allow training teams to concentrate on high-value customer interactions, complex implementations and strategic customer adoption.

Ensuring Your Success

To be successful in this role, you will have experience creating, developing and maintaining customer-facing learning content, training materials or educational resources. You will ideally have experience working with Learning Management Systems (LMS) or digital learning platforms and be confident using digital, AI-enabled or automation tools to improve content creation and learning experiences. A background in instructional design, learning design, training, enablement or a similar discipline would be highly beneficial.

You will have excellent written and verbal communication skills, with the ability to adapt content for different audiences and create resources that are clear, engaging and accessible. Experience within education, technology, software or customer enablement environments would be advantageous, as would experience using data, analytics, customer feedback or learning metrics to measure and improve the effectiveness of training content.

You will be highly organised, comfortable managing competing priorities and able to build strong relationships with stakeholders across different teams. Most importantly, you will be passionate about helping customers achieve successful outcomes through learning and will take pride in continuously improving both content and processes. Knowledge of the organisation's products and solutions would be beneficial.

In Return

This is an excellent opportunity to join a forward-thinking organisation and play an important role in supporting customers through engaging and effective learning experiences. This is an initial 6-month fixed-term contract, offering the opportunity to work alongside experienced teams across Product, Customer Success, Product Marketing and Training while gaining valuable experience within a growing organisation.

You will receive a strong benefits package, including 25 days' annual leave plus Bank Holidays, with three days allocated to the Christmas shutdown, a day off for your birthday, access to a Workplace Nursery scheme, five volunteering days per year and a benefits and discount platform. Additional benefits include private healthcare, life assurance, permanent health insurance, a pension scheme with enhanced employer contributions of up to 8%, a season ticket loan and access to an Employee Assistance Programme.