At a Glance
- Tasks: Support customers with application issues and ensure their success through training and implementation.
- Company: Join Corpay, a global leader in innovative payment solutions.
- Benefits: Enjoy 25 days holiday, private healthcare, and career progression opportunities.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact by helping customers succeed with cutting-edge technology.
- Qualifications: Experience in application support and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Corpay is currently looking to hire an Application Support Specialist on a permanent basis within the UK Product Support division. This position falls under the r2c line of business and is based in our Sheffield office. In this role, you will support r2c Online customers, manage service cases, and contribute to customer success through training, implementation, and product quality support. You will report into the Head of Customer Operations and regularly collaborate with other teams within the division.
Responsibilities
- Provide application support to r2c Online customers via web, email, and phone.
- Manage service cases from initial logging through to resolution within defined SLAs.
- Log and manage service cases using Salesforce CRM.
- Guide customers on product functionality and best practices.
- Monitor, track, and report on support performance, trends, and recurring issues.
- Log, investigate, and escalate bugs and system issues as required.
- Monitor system usage and identify customers needing additional support.
- Test company products against specifications to ensure quality and performance.
- Support internal and external projects as required.
- Prepare, validate, and manage data for system imports and exports.
- Assist with customer onboarding, adoption, and implementation activities.
Qualifications & Skills
- Experience in application support, service desk, or similar customer-facing technical roles.
- Good understanding of system capabilities and limitations with technical awareness.
- Strong organisational and time management skills with the ability to prioritise workload.
- Customer-focused mindset with commitment to delivering high-quality support.
- Results-driven with strong attention to detail and accountability.
- Strong problem-solving skills with ability to identify and resolve issues efficiently.
- Ability to work collaboratively while taking ownership of responsibilities.
- Commercial awareness and understanding of business priorities.
- Innovative mindset with willingness to improve processes and suggest new solutions.
- Assertive, a team player with multi-tasking ability.
Benefits & Perks
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. We are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
Application Support Specialist in Sheffield employer: r2c Online
Corpay is an exceptional employer, offering a dynamic work environment in Sheffield where innovation and collaboration thrive. With a strong commitment to employee growth, we provide extensive benefits including private healthcare, generous holiday allowances, and access to LinkedIn Learning, ensuring our team members are well-supported both personally and professionally. Join us to be part of a diverse and inclusive culture that values your contributions and fosters career progression in the exciting field of commercial payments.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at Corpay. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to application support. Think about how you’d handle specific customer scenarios and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for customer success! During interviews, share examples of how you've gone above and beyond to help customers. This will highlight your commitment to delivering high-quality support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Corpay team!
We think you need these skills to ace Application Support Specialist in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Application Support Specialist role. Highlight your experience in application support and customer-facing roles, as well as any relevant technical skills that match what we're looking for.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong problem-solving abilities, so don’t hold back on sharing those success stories!
Be Customer-Focused:Since this role is all about supporting our customers, make sure to emphasise your customer-centric mindset. Talk about how you've gone above and beyond to ensure customer satisfaction in your past experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team at Corpay!
How to prepare for a job interview at r2c Online
✨Know Your Stuff
Make sure you understand the r2c Online platform and its functionalities. Familiarise yourself with common issues customers face and how to resolve them. This will show your technical awareness and problem-solving skills during the interview.
✨Showcase Your Customer Focus
Prepare examples of how you've provided excellent customer support in previous roles. Highlight your commitment to delivering high-quality service and how you've gone above and beyond to ensure customer satisfaction.
✨Be Organised and Prioritise
Demonstrate your strong organisational skills by discussing how you manage multiple service cases effectively. Share strategies you use to prioritise tasks, especially when dealing with tight SLAs, to showcase your time management abilities.
✨Collaborate and Communicate
Since this role involves working with various teams, be ready to discuss your experience in collaborative environments. Talk about how you communicate effectively with colleagues and customers alike, and how you take ownership of your responsibilities while being a team player.
